Ponente Beach

The staff was fantastic. From the person at check in who worked hard to get it done easily after a long day. The wait staff all spectacular. Best Roberto and Francisco anything we needed we got and then some. Made the stay great. Five star service at a discount style hotel.

This hotel as well as the entire Ortiga area was an absolute delight! It was a our first visit to Sicily and we were in love the minute our driver dropped ud off!

We are a family of four and had a really enjoyable stay at the hotel and all the staff were so lovely and friendly to us. A special mention to David who was our server at breakfast time, he was great fun and so friendly to us. The 2 pools were fabulous and well maintained and all rooms and areas in the hotel are beautiful. The spa is out of this world!! The breakfast was also great with a fabulous selection. In general the hotel and grounds are beautiful. However, some minor things that prevented me from giving it 5 stars were; the general upkeep of the building, as the roof and railings are getting dated and could do with being cleaned and/or painted to freshen up the building. We arrived 15 minutes before check-in time so appreciated we would have to maybe wait for our rooms, however we ended up having to wait over an hour, which wasn’t ideal. The location around the hotel is not great, it is a bit run down and no facilities. However, we had a cat so this wasn’t a big issue but something to bear in mind. The biggest issue for us was the lack of air conditioning in the rooms.. in Sicily.. in summer.. we were here for 4 nights and I don’t think slept one of them!