Porto Alto Holidays

excellent customer service and location

We stayed at the property for 3 nights. The location was slightly outside the main districts of Lisbon but there was a metro station only a few minutes walk away with good connections to the city. The rooms and communal areas were very clean and had a modern finish. Unfortunately I was let down by the images online of the specific room I booked vs what I was actually allocated. I chose a room with a balcony with views over the city and a room that looked to be divided into a sleeping area and sitting area. What I got was a room with no balcony whatsoever... I had a sliding door which opened onto a shared courtyard in the centre of the building with views of the opposite walls and rooms, certainly no city view. Although the room was probably a little more spacious than the cheaper option, it was again not laid out anything like the photos. I queried this with reception as I genuinely thought I may have been allocated the wrong room... I was told the rooms were all different and it depends where in the building you are placed. Despite explaining that this was very different to the images online, I was told it is what it is. I would recommend being wary of this when booking. If this is not something that would bother you, I would recommend staying here.

Awesome customer service and fantastic breakfast!

Large bed. Welcome from staff. Breakfast fantastic.

The service was outstanding