Potsgrove Hotels

"Hi, the room was lovely with a view of the track. The communal areas were cold and we needed to wear a coat in the bar. The staff friendly and welcoming except for one lady on the breakfast team who was rude and unhelpful. "

"Shops were close "

"Booked a premium room with a queen bed but was give a room with a double bed, the floor and lampshade had stains all over them, The room was very stuffy due to there being no windows that you are able to open, lots of unfinished making good and mastic around the room making it look a bit shabby. Mattress was a bit too hard and woke up with multiple bites on my body"

"Right next to a huge shopping mall"

"Full of drunk loud people "

"Great location to Luton airport. Continental breakfast for early flight. Nice bar area. Not a huge food menu but it was very nice. Room was nice."

"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"The room was clean but very basic and a little tired "

"I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel. My experience: • Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed. • Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff. • Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy. • Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives. • Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort. Hotel responses: • The hotel refuses to refund in full • Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false. • The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant"