Province of Syracuse Holidays

The staff was super friendly and helpful. A strange but possitiv thing is that the hotel is facing east/northeast which means the hotel is not super heatet during the day/afternoon ant therefor not to warmm in the evening which can be problematic in the warm season. This is sort of smaller problem with this hotel. Nice view from most of the rooms. We had problems getting any wifi signals in the room. They are working on it we were told. But in general we can fully recomend this hotel. We stayed in the hotel for a week mid october 2024

Lovely views over Isola Bella and super helpful & friendly staff.

The hotel is about 20 minutes up a very steep and winding road above Taorimina so it's not convenient to go back and forth. The decor is dated, but the hotel has an old world charm and the setting is beautiful. The back of the hotel looks at Mount Etna and the wonderful pool faces it too. The breakfast was nice and had typical Sicilian pastries. They could update the decorations in the rooms and lobby.

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.

Nice location and great pool