Travelers soak up sunshine by the pool or unwind with a professional massage at this resort where quality time means tennis matches and basketball games
Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches.
Located in Puerto de la Cruz, Hotel Puerto Palace is near theme parks and near the beach. San Telmo Promenade and Dock of Puerto de la Cruz are worth checking out if an activity is on the agenda, while those looking for area attractions can visit La Vola and Jardin Aquatico. Travelling with kids? Consider Botanical Gardens and Pueblo Chico Theme Park. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking/biking trails. Visit our Puerto de la Cruz travel guide
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
What's nearby
Risco Belle Aquatic Gardens
10 min walk - 0.8 km
Plaza del Charco
14 min walk - 1.2 km
Loro Park
16 min walk - 1.3 km
Taoro Park
6 min walk - 0.5 km
Puerto de la Cruz Town Hall
15 min walk - 1.3 km
Getting around
Santa Cruz de Tenerife (TFN-Tenerife North)
32 min drive
Restaurants
Restaurante Peruano
13 min walk
Alberto's
4 min walk
Tasca El Lagar
12 min walk
Cafetería Mazaroco
13 min walk
Cafetería Bahía Chiripa
13 min walk
About this property
Hotel Puerto Palace
Upscale family-friendly hotel near Plaza del Charco
Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
Free self-parking
An outdoor tennis court, babysitting (surcharge) and concierge services
Coffee/tea in reception, a TV in reception and wedding services
Guest reviews say great things about the helpful staff
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
Rainfall showers, bidets and shower/bath combinations
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
1 building
4 floors
Ballroom
Banquet hall
Lifeguards
Reception hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Bathroom
Bidet
Free toiletries
Hair dryer
Rainfall showerhead
Shower/bathtub combination
Towels provided
Entertainment
TV
Food and drink
Minibar
More
Air conditioning
Connecting rooms available
Desk
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day.
Payment types at the property
Important information
Optional extras
In-room safe fee: EUR 2.50 per day
Rollaway bed fee: EUR 30.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz
Frequently asked questions
Does Hotel Puerto Palace have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
How much does it cost to stay at Hotel Puerto Palace?
As of 12 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 1 Apr 2026 start from €117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Puerto Palace pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Puerto Palace?
Self-parking is free at this property.
What time is check-in at Hotel Puerto Palace?
Check-in start time: 4:00 PM; check-in end time: midnight.
What time is check-out at Hotel Puerto Palace?
Checkout is at noon.
Where is Hotel Puerto Palace located?
This family-friendly Puerto de la Cruz hotel is located near the beach, within a 15-minute walk of Taoro Park and Plaza del Charco. La Vola and Garden Beach are also within 15 minutes.
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Reviews
Hotel Puerto Palace Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Louis
Stayed 4 nights in Oct 2025
8/10 Good
Darran
18 Oct 2025
Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Emmanuel
Stayed 3 nights in Dec 2023
8/10 Good
Shahrooz
14 Sept 2025
Liked: Cleanliness, staff & service
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Jonas
Stayed 9 nights in Dec 2023
6/10 Okay
Jane
8 Nov 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Pros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.