6/10 Okay
Shannon Crane John
Travelled with family
31 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
This isn't a true all-inclusive resort as it is a TIMESHARE; you have VERY limited access to facilities unless you become a member; you have to sit through their sales pitch and they are quite aggressive and annoyed once they realize you aren't going to sign up, after hours of trying to get out of it. The vast majority of the staff were wonderful. There was 1 buffet for us to eat at the entire time -even though advertised as 11 restaurants in the description, we could use 2 pool areas out of 11 and access to 2 beach lounge areas. Pools and beach areas close at 6pm. The gym and hot tub/sauna/steam room were only able to use if we booked spa services. Kids couldn't get ice cream at the ice cream place because we were not members. Did not get the room that we booked, was supposed to be a 1 room - 2 bedroom unit, got there and were given 1 room with 2 double beds in it. The hotel ended up giving us 2 rooms for my family, not adjoining rooms, the kids ended up in 1 room and us in the other. If you want wifi, it is terrible and also $25USD per day, in room safe is $3USD per day. Go to the beach to do excursions, there are locals with huts, very friendly and helpful. Would I go back? no - because it is a time share. If non members got all the perks during their stay as suggested in the description, then I probably would.
Shannon Crane John
Stayed 7 nights in Dec 2024