8/10 Good
Dane
29 Aug 2024
Liked: Cleanliness, property conditions & facilities
This is currently my favorite hotel, all things considered, and I generally recommend checking it out. I have had a number of irritations on this particular stay that reflect a downward trend, which I hope are addressed.
* When I arrived at 10pm no one was expecting me and it required a phone call since the front desk does not speak English to allow me access to my room.
* My villa had no sheets or pillow cases when I arrived.
* The safe had low batteries and it took three days and four requests to get the batteries replaced, including a five minute phone call between the staff who arrived with the wrong batteries and chose to discuss this with the office while in the room on his phone rather than go get the batteries - he never came back.
* The hair dryer in the bathroom requires an adapter to plug in, which was missing, requiring a delay until one could be found at an awkward moment.
* When ordering a banana I was told that no bananas were on site. Instead of going 100 meters down the street and buying a banana or keeping them in stock, I was told over three separate phone calls all the reasons why no bananas could be produced until the next market day so I had to go buy them myself and leave some with the kitchen - incredibly irritating.
* No black tea was re-stocked.
Whether it is failing to replace old batteries, make the beds, stock the kitchen or accommodate a very simple guest request, I have the clear impression that guest service is not the priority.
Dane
Stayed 1 night in Aug 2024