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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 star property
Luxury property on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

On the beach, beach umbrellas, beach towels, beach yoga
Exterior
Exterior
Lobby
ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | View from room

Reviews

8.6 out of 10

Excellent

Guests liked:

Friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
The price is €403
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | Living area

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 194 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

View from room

ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Room, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View (Roll-In Shower)

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View (Roll-In Shower)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Double Room Standard With Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Double Room Premium With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Double Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Premium With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL, 48390

What's nearby

  • Garza Blanca Beach - 5 min drive - 2.6 km
  • Conchas Chinas Beach - 6 min drive - 2.7 km
  • Malecon - 6 min drive - 6.1 km
  • Playa Gemelas - 9 min drive - 5.1 km
  • Playa de los Muertos - 12 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 35 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min drive
  • ‪BocaDos STK - ‬3 min drive
  • ‪Blaze Grill - ‬2 min drive
  • ‪Noi - ‬3 min drive
  • ‪Hiroshi - ‬3 min drive

About this property

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Luxury all-inclusive property near Bay of Banderas
A swim-up bar, a beach bar and a poolside bar are just a few of the amenities provided at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta. With a beachfront location, beachfront dining and beach volleyball, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a deep-tissue massage and a body wrap at eforea, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. The 24-hour gym offers Pilates classes and yoga classes; other things to do include beach yoga, volleyball and kayaking. In addition to concerts and live shows and a terrace, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free valet parking
  • Supervised childcare (surcharge), a banquet hall and massage treatment rooms
  • Wedding services, concierge services and luggage storage
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 444 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Highchairs, children's books and art supplies
  • Bathrooms with rainfall showers and baths or showers
  • 50-inch LCD TVs with premium channels
  • Wardrobes/cupboards, balconies and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities

Lessons/classes/games

Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocomar
  • La Luce
  • Maxal
  • Sunan
  • Vela

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Highchair
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,200 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in after noon
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in after noon

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Fiesta Americana Vallarta Adults All inclusive Hotel
Grand Fiesta Americana Adults All inclusive Hotel
Grand Fiesta Americana Vallarta Adults All inclusive
Grand Fiesta Americana Vallarta Adults All inclusive Resort
Grand Fiesta Americana Vallarta Adults Only All inclusive
Fiesta Americana Vallarta Adu
Grand Fiesta Americana Vallarta Adults Only All inclusive
Hilton Vallarta Riviera All Inclusive Resort Puerto Vallarta

Frequently asked questions

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta on 2 Dec 2024 start from €402.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Valet parking is free at this property.

What time is check-in at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours, for a fee.

What time is check-out at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, cooking classes, water fitness classes and more.

Where is Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta located?

Located in South Zone, this beachfront property is on the riverwalk, steps from Bay of Banderas and 2.5 mi (4 km) from Playa de los Muertos. Punta Negra Beach and Playa Palmares are also within 1 mile (2 km).

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1037 reviews" "
Rating 8 - Good. 240 out of 1037 reviews" "
Rating 6 - Okay. 102 out of 1037 reviews" "
Rating 4 - Poor. 52 out of 1037 reviews" "
Rating 2 - Terrible. 46 out of 1037 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Natalia

Stayed 6 nights in Oct 2024

4/10 Poor

NIKI

Travelled with partner
We have stayed here several times. The food qualoty has gone down and the service poolside is much worse. There wefe no smaller rooms available so we stayed on the 14th floor. There were two showers, and one didnt get warm. No bathtub as featured in photos. Also they dont tell you if you book a night where there is a wedding or a conference, lots of places are closed and you arent allowed to go. This will be our last stay here. Especially considering the price and the food quality. The steakhouse was terrible. Room service said 1 hour and took 3 hours. Also there were nosquitos EVERYWHERE. We have probably stayed here 6 or seven times since we visit often. Its been going down hill since. Our room was almost $1k per night and amenities were cut off. We will be finding another place to spend our money. Half of the stiff advertized doesnt happen when there is a conference or wedding. Very disappointing
Stayed 7 nights in Nov 2024

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Praveen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 4 nights. Foods are good and staff were very helpful. Recommend to this resort.
Stayed 4 nights in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Employee courteous
Stayed 5 nights in Nov 2024

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I split my time in PV and regret leaving the Hilton. The Hilton was the perfect place to have a bday celebration.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jerrica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from every room amd very accommodating to the customers needs
Stayed 3 nights in Nov 2024

10/10 Excellent

Chanell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

romulus joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great. Food was good. Friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Bernard Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Laura, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, we loved that they had areas that were ADULTS ONLY… the only thing we did not like about this hotel, is that the majority of the restaurants require a reservation and they must be made the day before at 5pm… being on vacation, the last thing we want to worry about is booking dinner reservation at an all inclusive resort. Besides that we had a great stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

ANA YELTZIN ROMERO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we arrived to Hilton we were greeted and guided towards check in. The check in process was fast and easy. Getting around the hotel was a piece of cake. The beach view is beyond beautiful. Food, room and overall experience was great. Will definitely one back again.
Stayed 2 nights in Nov 2024

10/10 Excellent

JIN RYUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Louis Raymond

Travelled with partner
Room service food was terrible!! 1 hour to get cold food every day!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Chanel

Travelled with partner
Liked: Cleanliness, amenities
Perfect
Stayed 4 nights in Oct 2024

6/10 Okay

Marianna

Travelled with group
Safe to swim in the ocean, food is good. Restaurants are good. Buffet food is good. Had to wait for water, bring it when you are ready to leave.
Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hilton was perfect for us. It is south of Downtown along the cliffs. This made the water much cleaner than the beaches downtown. Yet, it was an easy Uber into town when we wanted to go to the Marina for excursions or downtown for shopping/sights. It was also great to take an Uber south for some hiking/waterfalls. As a picky, foodie who tries to eat plant based, I was worried about the food options. But I should not have been. The buffet restaurant had lots of yummy options breakfast, lunch and dinner. Their 4-5 menu restaurants were fairly good too, but I actually preffered the buffet. The Mexican themed restaurant was the best of the menu'd ones. All the staff was super kind and helpful. We participated in some of the included activities too: Karaoke, movie trivia night, water aerobics, kayaking, live music. It was all great. Minor downsides: The desserts were not great. It seemed like they tried to go too fancy. Their cakes and puddings were lacking. Some simple fresh cookies would have been nice at the buffet. They had a family lounge that was open late that made crepes with ice cream which was cool, but the ice cream lacked flavor and the crepes were not great. The sushi restaurant was bad in my opinion. They lacked all the sauces that the menu said they had. No flavor. Also, I would have liked more authentic Mexican food. A street taco option would have been nice.
Stayed 5 nights in Oct 2024

10/10 Excellent

Dr Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior customer service in every aspect of this property. One is not a guest but a family member. Simply outstanding.
Stayed 7 nights in Oct 2024

10/10 Excellent

Christopher, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 3 nights in Oct 2024

6/10 Okay

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Food wasnt good
Stayed 4 nights in Oct 2024

8/10 Good

Geraldine Cerrada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! It is not by the hotel zone. Staff were great and very helpful (especially Norma at Vela and Gerardo, the bell guy). Entertainment by the pool at night is lackluster. The piano guy was great! Food is decent. Sunan was spot on(Not the Sushi place). Dessert at La Luche will be missed.Cocomar is horrible...
Stayed 5 nights in Oct 2024

4/10 Poor

Grant, sunland

Travelled with family
Disliked: Amenities, property conditions & facilities
the whole property needs a remodeling. most of the things are to old
Stayed 7 nights in Oct 2024

8/10 Good

HARDEEP

Stayed 4 nights in Sep 2024