8/10 Good
Susanne M
16 Jul 2025
Liked: Cleanliness, staff & service
This resort is unique in that it is very urban once you step outside the front doors. Once inside, it is typical of an AI resort in most ways.
I agree with other guests that the wonderful part of this resort is the staff. They work so hard to ensure you have a great time.
Is the resort dated? Yes
Does the resort have very limited options other than the buffet three times a day? Yes
Would you like to feel welcomed and listened to with any query or question? Yes
The staff at this resort especially Nancy as a manager of guest services only wants you to be satisfied with your stay.
So if you want to come to this resort, keep in mind your expectations should match the price you paid.
I enjoyed my time thoroughly and felt privileged to be served especially from the cleaning staff who made the impossible look and feel clean especially by North American standards. Bravo.
Sure an easy walk to their beach space was a hassle but you could take a shuttle and I hated that there wasn’t any restroom there but you know it before you go.
Also to be remarked upon is the location of the resort. It’s a super quick trip from the airport and yet if you want a place where you have access to all stores and amenities, which also means traffic and noise you should book this resort. Don’t book it if you’re disabled or have any food issues as the stairs / lack of ramps and elevator would be an issue.
I enjoyed my time.
Susanne M
Stayed 13 nights in Jun 2025
