Punaluu Holidays

View from the house is beautiful especially sunrise in the morning. Walking distance to Hilo downtown. Property is at decent conditions. No elevator then if you don’t mind to carry luggages upstairs.

The property is pleasing and is in a beautiful location, but it is isolated from the remainder of the Kona coast and so needs to be more self- sufficient. There is only one restaurant with a limited menu, unless you count the pool bar menu. We had to wait a few times to be seated at the restaurant because there were not enough servers. There was no pool food/drink service. When we arrived at 5 our room was not ready, so our front desk ckerk made a big deal of finding us something nice and keeping our two rooms together. We ended up in a room with a clearly disability-accomodating super high toilet (my feet would not touch the ground), but no other adaptive elements, while our adjoining room had a nasty plastic shower curtain. Rooms had paper cups for water. In staying for almost a week, we only had our room tidied once, despite being gone most days. That one cleaning came at 4 pm and we had to leave our room to allow it. Other days we had to chase down maid service to get clean towels ir new paper cups. It was annoying. I could not tell if the problem was a lack if employees or an overall lack of effort. The luau was disappointing. There were only 3 craft vendors, so not enough to spend much time, and the art projects were hokey. The food was okay, but I had expected more to be made of it (a pit pig perhaps) and maybe some explanation of it. The musicians and dancers were very talented. The $160 price is high, probably because of the open bar. I didn't drink.

Run by good people.

It was very family friendly and the local shops are right across the street. The waterfront is your backyard

The property is amazing with beautiful views. The host is very friendly and helpful. The only issue we had was the room wasn’t thoroughly cleaned before us. There was still hair in the drain that was not ours and cobwebs in many corners. BUT we would absolutely stay here again because it was wonderful!