Aerial view

Reviews

8.4

Very good

Rating 10 - Excellent. 886 out of 1602 reviews
Rating 8 - Good. 361 out of 1602 reviews
Rating 6 - Okay. 189 out of 1602 reviews
Rating 4 - Poor. 82 out of 1602 reviews
Rating 2 - Terrible. 84 out of 1602 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ronilo

Travelled with family
Nothing
Stayed 6 nights in Nov 2024

6/10 Okay

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
good.
Stayed 7 nights in Sep 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hi I was very dissapointed with communication. Was not told that this resort was closed and when I arrived on the day of check to my surprise we were moved to a different resort and was given wron info from 2 different people that kept sending me to different resorts, Very dissapointed client
Stayed 4 nights in Nov 2024

8/10 Good

Andreyvi

Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Tatiana

Stayed 2 nights in Jul 2024

8/10 Good

Carla Sabrina

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Wojciech Albert

Stayed 7 nights in Sep 2024

2/10 Terrible

Buddy

Stayed 4 nights in Sep 2024

6/10 Okay

Annette Jacquline Taylor and James Arthur Taylor,, Brunswick

Stayed 5 nights in Sep 2024

2/10 Terrible

Eden

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is closed.
Stayed 2 nights in Oct 2024

2/10 Terrible

Molly

Disliked: Cleanliness, staff & service, property conditions & facilities
awful
Stayed 4 nights in Oct 2024

6/10 Okay

Libardo

Travelled with family
Disliked: Property conditions & facilities
Our stay had its ups and downs. The highlight was definitely the main restaurant and spa—both offered amazing food, outstanding service, and a truly memorable experience. Unfortunately, our arrival at the hotel was disappointing. The receptionist was cold and unhelpful, leaving us feeling unwelcome right from the start. The room itself was okay but felt outdated. To add to the frustration, there were no towels provided upon arrival. When we requested them, only two were delivered for a room with three adults, and we were told more would not be provided. While management did attempt to address our concerns later, the poor initial reception and lack of attention to basic amenities made the overall stay less enjoyable than we had hoped.
Stayed 4 nights in Aug 2024

10/10 Excellent

Luis Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property! Have stayed here numerous times. Staff is always friendly and very efficient. Food is very good and they have a wide variety of venues to choose from.
Stayed 7 nights in Sep 2024

2/10 Terrible

Carlos

Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Elainy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Fernando

Liked: Amenities
Disliked: Staff & service
We got transferred to a different hotel when we arrived at Jewel Palm Beach Resort. As it turned out, the resort had closed down. No previous notification was given or anything. The hotel we got transferred to was not very good.
Stayed 3 nights in Sep 2024

2/10 Terrible

MARIA E, miami

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for this facility which i've stayed in the past with a nine on a scale as far as all aspects of a vacation. to a day before find out, I was being transferred to a different resort because they were being renovated granted. I paid for my package 2 months in advance. You would believe that they would have known this from the beginning, ending up going to a facility that was horrible nightmare. confrontation with worker, someone just walked into my bedroom. As I'm laying. In the bed without knocking, and at a dinner time told that there was no forks or spoons that I would have to eat with my hands literally. This vacation was a total nightmare. I was disgusted waste of money and heartbroken
Stayed 6 nights in Sep 2024

2/10 Terrible

MARIA E, miami

Liked: Staff & service
Disliked: Amenities
Unfortunately, I was not able to stay at this resort. As I was offered and paid for. at the last moment, I was simply told I was transferred without even giving me an option to say yes or no, very, very unprofessional and insulting facility. I ended up staying at was just as worse insulted by an employee, worker without knocking, just walked into my room, bed bugs. simply disgusting
Stayed 6 nights in Sep 2024

2/10 Terrible

Carla

We were not advised that our resort had changed until we arrived after our transportation had left us. You could do better. We were left in a foreign co and taken somewhere to stay and had no say so.
Stayed 7 nights in Sep 2024

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I give terrible is because there was no communication, when we arrived at the hotel they told us it was closed, and after that they sent us to another hotel called Caribe Deluxe Princess which gave a bad service and the horrible restaurant the horrible staff, what caught my attention the most when I asked the waiter for a fork and he told me to clean it with a napkin and use it again. I was surprised. Then the drink and finally I do not recommend it. And my experience was horrible
Stayed 2 nights in Sep 2024

2/10 Terrible

Edyta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I bought stay at Jewel palm beach and was relocated to Tropical Princess after 3 days with no notice before. The other hotel was terrible. We lost one day foer relocation, no blankets, no enough towels provided. Terrible humidity in the rooms. I hope I will get any reimbursement for lost one day. In the room every night and days we fight with bugs.
Stayed 6 nights in Sep 2024

6/10 Okay

Kayla

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Kissy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The food tasted very good but for dinner it was a little difficult, they had the buffet closed and the wait in the a la carte restaurants was 1 hour and that makes it complicated since I have children with a sleeping schedule.L
Stayed 4 nights in Sep 2024

6/10 Okay

James

Stayed 1 night in Sep 2024

2/10 Terrible

Liliana Celedina

Estuvo bien , hasta q el sábado decidieron votarnos del resort por q supuestamente habían vendido la propiedad y les fue fácil decir q nos teniamos q ir nos enviaron a men un auto bus q un hotel en el cual no nos recibieron por q nos dijeron q ahi no era q era en otro hotel de ahi decidimos tomar un taxi por q estaba demasiado caliente mi esposo es de la tercera edad no soportaba ese calor y llegamos al otto hotel ahi nos ingresaron , y fue fayal por q el aire no abastecía y habian demasiado pero demasiado clientes esta full entonces en horas de dasayino almuerzo y merienda era caotico discusiones y gritos entre clientes por hacer lineas para coner la comida . La verdad estoy muy decepcionada de estas vacaciones. Nesecito q me mqnden a itras a recuperar mi tranquilad y a disfrutar de mis vacaciones
Stayed 5 nights in Sep 2024

10/10 Excellent

janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Bethymae Pauline Cabuello

Stayed 7 nights in Jun 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Enjoyed every moment, and I will definitely stay again if I ever get the chance in the future.
Stayed 8 nights in Sep 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel complex is well designed, spotless and well maintained. However it is also temporarily closing and as the owners withdrew their funding, the restaurants one by one were being closed, the menus reduced, the overall service declined and guests were demanding moves to alternative venues. Do not pay to go here until the new owners are full in place and the hotel is properly up and running
Stayed 18 nights in Aug 2024

6/10 Okay

Rene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is old, the food eas not great
Stayed 1 night in Jul 2024
Response from Angel Castro Social Media Manager on 16 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Tammy Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 6 nights in Sep 2024
Response from Angel Castro Social Media Manager on 16 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Mary

The staff was so accommodating and sweet ready to do anything for you. Christina in the coffee was a pleasure to see everyday we were there. Her warm smile and personality was infectious. The staff helped me get my E ticket Thk you for that. I will come back because you all were wonderful ‘ loved the shows
Stayed 5 nights in Sep 2024
Response from Angel Castro Social Media Manager on 16 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Brenda

Stayed 6 nights in Jun 2024
Response from Angel Castro Social Media Manager on 16 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

Danayt Keleta

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024
Response from Angel Castro Social Media Manager on 16 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Nicholon

Stayed 5 nights in Aug 2024
Response from Angel Castro Social Media Manager on 13 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Adam Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024
Response from Angel Castro Social Media Manager on 13 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Meaghan

Stayed 4 nights in Aug 2024
Response from Angel Castro Social Media Manager on 13 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

Hesham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024
Response from Angel Castro Social Media Manager on 10 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Eduardo Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at the Jewel Resort in Punta Cana, I had an unforgettable experience. From the moment I arrived, the staff's warmth and professionalism made me feel incredibly welcome. The resort itself is stunning, with beautifully maintained gardens and breathtaking ocean views. The food was exceptional, offering a variety of delicious local and international dishes. The activities were plentiful, from relaxing by the pristine pool to enjoying water sports on the beach. My room was spacious, clean, and provided all the comforts I could ask for. Overall, it was an amazing experience, and I can't wait to return!
Stayed 2 nights in Sep 2024
Response from Angel Castro Social Media Manager on 9 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

2/10 Terrible

Tahiry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week because after day 2 i asked for a refund and was told i couldnt get one. Will not be returning. Food options are alway the same even in the restaurants. The staff were not always friendly , especially one guy at the swim up bar. Dinner time was always a mess the wait times Were long and the buffet was closed every night except Sunday. I wouldnt recommend this hotel. The only friendly ppl were the “maleteros”. The entertainment sucked and there was barely any. Overall 1 start experience. Also the hostess were rude especially the dinner time ones. There was only one that was approachable and friendly.
Stayed 7 nights in Sep 2024
Response from Angel Castro Social Media Manager on 9 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

Tenisha

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
At 3 in the morning my smoke detector went off it took someone 20 minutes to come see use after I called the front desk. They took the alarm down and took it with them
Stayed 1 night in Sep 2024
Response from Angel Castro Social Media Manager on 9 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

2/10 Terrible

Tahiry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly will never return to this resort. The staff is horrible. You ask a question and they act like you are bothering them. The room was not as clean as it should be, the first night i saw a roach. Will not return or recommend. The food was always the same. For Dinner time the restaurants were limited and the wait was long. The hostess was always rude.
Stayed 2 nights in Sep 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

4/10 Poor

ERIC PAUL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ths is not a 4star property. Deceptive photos. Beach terrible, we went there for the beach and to swim in the ocean it was not maintained. Honeymoon suite is nothing but a two-room sweet with a paper Banner on the outside of the door don't waste your money. Housekeeping was terrible. Restaurants are slow staff doesn't care it seems like. Guest Services doesn't return correspondence promptly. Concierge service think they dictated and you needed to do everything through them otherwise nothing would happen. Thank you!
Stayed 5 nights in Aug 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Amanda

Travelled with family
Liked: Property conditions & facilities
Like the place !!!
Stayed 3 nights in Aug 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

10/10 Excellent

Nompumelelo

Stayed 4 nights in Aug 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

charise, Charlotte

Stayed 4 nights in Aug 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!

4/10 Poor

Rano

Travelled with family
Liked: Cleanliness
Would be great to have a foam party at the main pool. Boring place, house keeping was not good, had to beg for lotion and hair conditioner. I have been to different Punta Cana resorts every year and even twice a year and they were so much better, jewel palm beach is not 5 stars resort, would not stay here again
Stayed 8 nights in Aug 2024
Response from Angel Castro Social Media Manager on 7 Sept 2024
Thank you for sharing your experience at Jewel Palm Beach!