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Hotel Charles-Alexandre

2.5 star property
Hotel in Québec City, steps from Grande Allée

Choose dates to view prices

Photo gallery for Hotel Charles-Alexandre

Stunning two-story building with a traditional facade, surrounded by lush greenery and a gated entrance.
Relax in a spacious room with a large bed, comfortable seating area, and stylish decor.
Welcome to Hotel Charles-Alexandre, where lush greenery and a beautiful garden path lead to a warm and inviting entrance.
Relax in this stylish living room with two comfortable armchairs and a small table, offering a view of the city.
Two black leather sofas flank a small table in this stylish room, surrounded by large windows and light-colored floors.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Air conditioning
  • Free WiFi
The current price is €131
includes taxes & fees
20 Jul - 21 Jul

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Espresso maker
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds

Standard Quadruple Room, 2 Queen Beds

8.6 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Espresso maker
Cable channels
  • 220 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Classic Room

Classic Room

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Espresso maker
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Espresso maker
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About the area

Map
91 Grande Allée Est, Québec City, QC, G1R 2H5

What's nearby

  • Grande Allée - 1 min walk - 0.0 km
  • Plains of Abraham - 7 min walk - 0.6 km
  • Quebec City Convention Center - 12 min walk - 1.0 km
  • Château Frontenac - 3 min drive - 1.9 km
  • Quebec Cruise Terminal - 4 min drive - 3.0 km

Getting around

  • Quebec Palace Station - 8 min drive
  • Jean Lesage International Airport (YQB) - 18 min drive

Restaurants

  • ‪Ciel Bistro-Bar - ‬6 min walk
  • ‪Cochon Dingue Grande-Allée - ‬7 min walk
  • ‪Halles Cartier - ‬3 min walk
  • ‪Brulerie Rousseau - ‬3 min walk
  • Pub Ozone

About this property

Hotel Charles-Alexandre

Hotel near Grande Allée
Plains of Abraham and Quebec City Convention Center are located near Hotel Charles-Alexandre, which provides a garden, a hair salon and a fireplace in reception. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Self-parking (surcharge), an electric car charging station and express check-out
  • Express check-in, tour/ticket information and free newspapers
  • Smoke-free property, a reception hall and ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Charles-Alexandre offer perks, such as air conditioning, in addition to amenities, such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, heating and housekeeping

Languages

English, French

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  • Free WiFi
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7.6 out of 10, Good, 6,028 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (CAD 28.74 per night)
  • Limited on-site parking

Things to do

  • Ski storage

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

Pets are allowed for an extra charge of CAD 28.74 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children 10 and younger are not allowed at this property; all guests older than 10 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

This property's listed Breakage deposit is refundable via credit card within 1 day after check-out, pending room inspection.

Optional extras

  • Uncovered self-parking fee: CAD 28.74 per night
  • Pet fee: CAD 28.74 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Property Registration Number 093155, 2025-11-30
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Children 10 years old and younger are not permitted at this property

Property is also known as

Charles Alexandre
Relais Charles Alexandre
Relais Charles Alexandre Hotel
Relais Charles Alexandre Hotel Quebec
Relais Charles Alexandre Quebec
Relais Charles-Alexandre Hotel Quebec City
Relais Charles-Alexandre Quebec/Quebec City
Relais Charles Alexandre Hotel
Relais Charles Alexandre Québec City
Relais Charles Alexandre Hotel Québec City

Frequently asked questions

Is Hotel Charles-Alexandre pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of CAD 28.74 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Charles-Alexandre?

As of 15 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Charles-Alexandre on 20 Jul 2025 start from €130.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Charles-Alexandre?

Self-parking is available for CAD 28.74 per night. Limited spots are available.

What time is check-in at Hotel Charles-Alexandre?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hotel Charles-Alexandre?

Checkout is at 11:00 AM.

Where is Hotel Charles-Alexandre located?

Located in Centre-Ville, this hotel is within a 10-minute walk of Grande Allée and Plains of Abraham. Quebec City Convention Center and Citadel of Quebec are also within 15 minutes. Quebec Palace Station is 27 minutes by foot.

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Hotel Charles-Alexandre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 383 reviews
Rating 8 - Good. 149 out of 383 reviews
Rating 6 - Okay. 29 out of 383 reviews
Rating 4 - Poor. 6 out of 383 reviews
Rating 2 - Terrible. 4 out of 383 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

The hotel was cozy and clean
Stayed 3 nights in Jun 2025

10/10

That’s an excellent quality stay for us at such a reasonable price.
Stayed 1 night in May 2025

8/10

For the short time I was there, pretty awesome place, I could've ventured further going down the road,lots to see A+...
Stayed 2 nights in May 2025

8/10

Very steep stairs. Otherwise very good.
Stayed 3 nights in Jun 2025

10/10

Everything
Stayed 1 night in Jul 2025

8/10

Bathroom could use a remodel. Other than that all good.
Stayed 1 night in Jul 2025

10/10

Location. Lol 34 stairs to reach bedrooms!@@
Stayed 4 nights in Jun 2025

6/10

Ok property. Well situated and well priced if you are looking for a place to sleep while enjoying the old Quebec area (just a quick walk away). Parking was an issue as it was during the summer festival in Quebec. At $25 for reserved parking spot that was occupied, and ended up in another spot and got boxed in (likely by festival attendee). Just ok.
Stayed 1 night in Jul 2025

8/10

Cute property
Stayed 1 night in May 2025

8/10

Good hotel, I was a bit weirded out by their whole remote front desk thingy, but it was a nice short stay. Clean and comfy room. Public transit easily available, near tourists areas.
Stayed 2 nights in May 2025

8/10

Nice room. clean bathroom. only issue is there’s beeping sound we don’t know where it’s coming from
Stayed 1 night in Jun 2025

10/10

The hotel is immaculate and the neighborhood magical!
Stayed 2 nights in Feb 2025

8/10

Great Location. Not having a staff member onsite is interesting as is the all-electronic access. The staff was most responsive though remote. We are in our 70’s and in good shape but dragging luggage and ourselves up 33 stairs to our room was a burden. At least a disclosure that there is no elevator would be good.
Stayed 3 nights in Jun 2025

8/10

Lovely hotel in a central location. The place could use some softer pillows and do beware the 2nd floor staircase if you have mobility issues.
Stayed 2 nights in Mar 2025

4/10

The A/C was not working at all. We called the front desk few times, but unfortunately nothing. We asked for a fan as sleeping with the windows open was not possible as it was too noisy, but never got the fan. A bit disappointed.. Despite everything, the room was very clean.
Stayed 1 night in Jul 2025

10/10

Good
Stayed 1 night in Apr 2025

10/10

nice stay
Stayed 2 nights in Sep 2024

10/10

No late reception service, but clear and easy instructions to access the premises.
Stayed 1 night in Mar 2025

2/10

There are new owners, new processes & plenty of chaos & confusion about reservations, check in, securing your keys, obtaining breakfast vouchers. Even getting basic towels in your room is a monumental task. I have been a customer for more than 20 years. This time I hosted international guests after bragging about this property. How embarrassing & disappointing. When I asked to speak with the new owners to share my feedback privately, it was a request ignored. Not going back!
Stayed 3 nights in May 2025

6/10

No one at the reception, it is difficult to get help. Also the stairs smelled of bug spray, which was too intense. We had to wait a lot to get the keys, and then code didn't work timely.Location is good otherwise. And room itself was clean.But a hotel needs a good reception.
Stayed 2 nights in Apr 2025

10/10

Great location, not too far from old town, charming hotel and nice staff
Stayed 1 night in Mar 2023

10/10

Convenient location to explore Vieux Québec
Stayed 3 nights in May 2024

2/10

It was an unexpected and a terrible experience on my arrival with my family of four at the property in the evening. The room was not ready and there was no housekeeping done. I reported this to the helpdesk agents. They suggested some other accommodation in the vicinity as it was last minute and they could not find an alternative for us. If the agents gave up, you can imagine what we had to go through calling and checking when our mobile phones were almost discharged after driving for 10 hours from Toronto. It was terrible - new city, new language, no contacts and left stranded in spite of booking three weeks prior and receiving confirmation emails, uptil the day of arrival, from the Hotel. I had to book an alternative hotel, on my own, at double the rate. Hope, nobody has to go through this ordeal. It has been one week since I emailed the property team and I have yet to hear back from them.
Beds not made
Unkempt beds
Used dishes in the room
Garbage bag in the room
Stayed 2 nights in Jun 2025

8/10

Safe and good view
Stayed 1 night in Aug 2024

8/10

Very clean and quiet place to stay. The city center is a 15-20 min walk from the hotel. Breakfast is included in the price and the restaurant is located 3 min walk from the hotel. Parking is within the property and has 1 CCS charger for your EV. 4/5 only because parking is not included in the price and it is 17$/day (Hotel description doesn't have this information on Expedia)
Stayed 3 nights in Dec 2024