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Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel connected to the convention centre in Querétaro with a full-service spa

Choose dates to view prices

Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sun deck
Standard Room, 1 King Bed
Children’s activities
Breakfast area
Check-in/check-out kiosk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • Free WiFi
  • Business services
The current price is €59
includes taxes & fees
21 Jul - 22 Jul

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Garden
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Garden
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Garden
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • 6 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000

What's nearby

  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.9 km
  • Josefa Ortiz de Domínguez Auditorium - 14 min walk - 1.2 km
  • Santa Rosa de Viterbo Temple - 15 min walk - 1.3 km
  • Corregidora Stadium - 4 min drive - 3.8 km
  • Autonomous University of Querétaro - 5 min drive - 3.1 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 37 min drive

Restaurants

  • ‪Pluma Lounge Cafe - ‬3 min walk
  • ‪Santa Cecina - ‬2 min walk
  • ‪Cafeteria la Palma - ‬4 min walk
  • ‪Carnitas los Gordos - ‬4 min walk
  • ‪Dodo Café Cóctel Bar - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel near Autonomous University of Querétaro
Located close to Theater of the Republic and Neptune Fountain, Hotel & Spa La Mansión del Burro Azul provides a coffee shop/cafe, dry cleaning/laundry services and a full-service spa. For some rest and relaxation, visit the sauna or steam room, and indulge in aromatherapy, reflexology or a hot stone massage. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, a computer station and smoke-free property
  • Coffee/tea in reception, massage treatment rooms and concierge services
  • Tour/ticket information, newspapers in the reception and luggage storage
Room features
All rooms are individually furnished, and have comforts such as premium bedding and pillow menus, as well as perks such as late-night room service and free WiFi.
Other conveniences in all rooms include:
  • Egyptian cotton sheets, Select Comfort beds and down duvets
  • Bathrooms with hydromassage showers and designer toiletries
  • 40-inch flat-screen TVs with cable channels and DVD players
  • Private gardens, ovens and stovetops

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 kilometres
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Hob
  • Late-night room service
  • Oven

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (return)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Is Hotel & Spa La Mansión del Burro Azul pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of 20 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on 21 Jul 2025 start from €59.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel & Spa La Mansión del Burro Azul?

This hotel doesn't offer parking.

What time is check-in at Hotel & Spa La Mansión del Burro Azul?

Check-in start time: 1:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel & Spa La Mansión del Burro Azul?

Checkout is at 1 PM. Late checkout is available for a fee (subject to availability).

Does Hotel & Spa La Mansión del Burro Azul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel & Spa La Mansión del Burro Azul located?

This family-friendly Querétaro hotel is located near the airport, within a 15-minute walk of Theater of the Republic, Neptune Fountain and Santa Rosa de Viterbo Temple. Franciscan Missions and Autonomous University of Querétaro are also within 2 mi (3 km).

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Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 430 reviews
Rating 8 - Good. 122 out of 430 reviews
Rating 6 - Okay. 66 out of 430 reviews
Rating 4 - Poor. 19 out of 430 reviews
Rating 2 - Terrible. 14 out of 430 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

8/10 Good

leticia

Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Dariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, un poco deteriorado en comparación con las fotos.
Stayed 1 night in May 2025

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2025

8/10 Good

ALBINO

Stayed 1 night in Feb 2025

10/10 Excellent

Christian mayela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comodidad y ame el servicio de spa
Stayed 2 nights in Jan 2025

10/10 Excellent

MARTE

Liked: Cleanliness, property conditions & facilities, room comfort

COMODO TRANQUILO

Stayed 2 nights in Jan 2025

10/10 Excellent

Claudia Berenice

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Arthur

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Dog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonita y el personal es muy amable
Stayed 1 night in Sep 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion, delicioso desayuno y bonitas vistas
Stayed 1 night in Dec 2024

6/10 Okay

Carlos

Disliked: Staff & service, amenities
Location
Stayed 1 night in Dec 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verónica Raquel

Liked: Cleanliness, staff & service

Agradable

El hotel es céntrico y nos permitió acceder a diferentes zonas turísticas, la atención del personal fue muy amigable y atenta.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yuliana

Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy tranquilo y la atención es relativamente eficiente, una excelente ubicación para pasear en el centro de Querétaro.
Stayed 2 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general lindo
Stayed 2 nights in Dec 2024