8/10 Good
June S.
15 Jul 2023
Liked: Cleanliness
Fabulous apartment, difficult entry
Spacious two floors, convenient location, comfortable beds, laundry availability, quiet and safe neighborhood, this rental really has so much to offer. Our one criticism was the entry process to the apartment. Elena, the property manager, did an excellent video of opening the outside entry gate, then accessing the keys from the key box inside a cupboard. Once we had the keys, my daughter got on the elevator in the entry way, and proceeded up to the second floor. When the elevator door opens, there is a locked door into the apartment, she tried several times to open this door to no avail. Another member of our group also tried the lock, the key kept turning but did not engage the lock. At this point, I called Elena, she answered promptly. When I explained the problem with the lock, she loudly argued that the keys worked, and we needed to keep trying. After much questioning by the two people who had tried to unlock the doors, on both the second and third floors that the elevators serves, Elena finally said to use the stairway to the right of the elevator. We had no problem opening the door (with the pink glass handle) and going up another flight of stairs to the apartment. We were able to open the door to the elevator from inside the apartment, then send it down to the lobby to retrieve our luggage. It would be very helpful to include the stairway access to the apartment as an alternative, if the key locks are difficult. It would have saved us a tense phone call to Elena.
June S.
Stayed 3 nights in Jun 2023