Refuge Hotels

"The room was good size with the balcony. There is the small fridge with mini bar inside the room. Because of limited availability, some drinks were not replenish whole stay even when we asked. There was a limited ocean view from the room. The room was cleaned daily. The pool is good size and very clean. Bars at the pool and in the lobby always had some ingredients for drinks missing. Staff in the hotel is excellent. If you like the Caribbean Sea with nice and clean waters this hotel not for you. Bottom of the sea is completely covered with sea grass so you can not swim and enjoy the waters. The Greek and Aunt Ruby restaurant were good. Buffet was average. Average Hotel should have 3.5 stars. "

"When you first arrive everything looks magical but after staying awhile you start to see some issues. Like the beach is almost unusable except for the hardiest because it’s rocky, shallow and filled with an underwater plant. The food looks nice but when we sampled every dessert, for example, we could find a single one that was delicious. The days are the best because the pool is expansive with lots of activities and the lazy river is fun. The room also was really nice and I paid extra for an ocean view and I’m glad I did. But the evenings were a bit challenging especially with the lack of actually delicious food. But if I were a family with small kids (I’m not) I would definitely go there because it’s safe and lots of things for kids to do. But as an adult looking for a finely curated experience, I wouldn’t go back. "

"Beautiful property. Jr suite with private pool and ocean view. Amazing staff and food"

"Excellent!"

"We had an absolutely amazing experience at the Riu Palace Aquarelle. The beaches were beautiful, with beautiful white sand and clear water. The food was great, the staff was very friendly, and the rooms were clean. I highly recommend it!""

"Only 1 restaurant open, it rained one night and water came into the room from the ac and roof that flooded the bedroom floor causing my daughter to fall and hurt her knee and elbow as she got off the bed, i reported this to the stuff and all they did was to clean the floor. outdated infrastructure, small rocky beach making unsuitable to swimming , and inconsistent food quality. Old and stained loungers, and poor water pressure . Stray cats in dining areas, children play area grounds are unkempt with debris making it dangerous for children. This felt mostly like a Motel or an unkempt camp rather than a resort. The nanny services was the primary draw but i was very disappointed because our assigned nanny did not make any effort to make a connection either us but rather was socializing with another family she wasn’t assigned to."

"Room, staff were good, entertainers were excellent, the ocean I don’t like (a lot of stones and grass at the bottom of the sea "

"Loved the vegetable gardens, the friendly staff and our spacious clean room with our very private balcony. Good food and lovely grounds as well as seeing the resident peacock at meals made our stay very special. So happy not to be at one of those 5star all inclusives."

"The staff, resort and food was exceptional!! The resort is beautiful and has the best Jamaican food Ive ever had!!"