Ricany Holidays

Overall satisfaction.

We had an Exec room with lounge access. Good: Good location. Very handy for the metro station where you can buy tickets. Remember to validate (time stamp) the tickets using the little yellow machines between the ticket room and the platform the first time you use them. Polite staff Clean Exec lounge had reasonable selection of cold snacks, and wine. Not so good: Stained sink. Safely deposit box was not easily accessible (on the floor inside the wardrobe) Room too hot. Air conditioning was not working so we were advised to open a window but it wouldn’t stay open. Room was too hot even when it was only 2 degrees outside. Poor breakfast – several coffee machines not working, toaster not working, egg whites uncooked and runny, hot food was barely warm, no omelette chef on one of the days. €20 each to use the pool, even when staying in exec room, so we did not use it.

Great location, no swimming pool in a 5* hotel is surprising but there’s a spa area instead, overall experience was great and staff was attentive and responsive when needed. Recommend and would go back

Great location, a bit noisy for being downtown, wonderful breakfast buffet, staff is helpful.

We were not told our room would be on third floor and no elevator: it was a good walk away !! And we were behind a restaurant door !! Luckily they were able to find a room !! Our room was great