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Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, steps from Greater Richmond Convention Center

Choose dates to view prices

Photo gallery for Hilton Richmond Downtown

Courtyard
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Meeting facility
Lobby
3 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Laundry
The current price is €154
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Executive Level

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

8.0 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

City view

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is €145
includes taxes & fees
29 Jun - 30 Jun
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About the area

Map
501 E Broad St, Richmond, VA, 23219

What's nearby

  • The National - 2 min walk - 0.2 km
  • Greater Richmond Convention Center - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 10 min walk - 0.8 km
  • Allianz Amphitheater at Riverfront - 12 min walk - 1.1 km
  • Altria Theater - 16 min walk - 1.4 km

Getting around

  • Richmond Main Street Station - 17 min walk
  • Richmond, VA (RIC-Richmond Intl.) - 13 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪ML Steak Modern Chophouse - ‬2 min walk
  • ‪Secret Sandwich Society - ‬2 min walk
  • ‪Fall Line Kitchen and Bar - ‬1 min walk

About this property

Hilton Richmond Downtown

Upscale hotel remodelled in 2021 and located near Greater Richmond Convention Center
Located close to Black History Museum and Allianz Amphitheater at Riverfront, Hilton Richmond Downtown provides a corner/local shop, a coffee shop/cafe and a garden. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Italian cuisine. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Full breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, wedding services and a vending machine
  • A front desk safe, a living plant wall and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 250 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with designer toiletries and hairdryers
  • 47-inch HDTVs with streaming services and premium channels
  • Wardrobes/cupboards, mini fridges and travel cots

Languages

English, Spanish

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Exterior

Omni Richmond Hotel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,128 reviews
The price is €153
includes taxes & fees
1 Jul - 2 Jul
Omni Richmond Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 41 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 19 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Renovated entire property - June 2021
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 23 kg per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 19 per person
  • Valet parking fee: USD 41 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

Does Hilton Richmond Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 10 PM.

How much does it cost to stay at Hilton Richmond Downtown?

As of 22 Jun 2025, prices found for a 1-night stay for 2 adults at Hilton Richmond Downtown on 29 Jun 2025 start from €153.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Richmond Downtown pet-friendly?

Yes, Hilton Richmond Downtown allows dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Richmond Downtown?

Valet parking is available for USD 41 per night.

What time is check-in at Hilton Richmond Downtown?

Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hilton Richmond Downtown?

Checkout is at 11 AM. Late checkout is available for USD 50 (subject to availability).

Where is Hilton Richmond Downtown located?

Located in Downtown Richmond, this hotel is within a 15-minute walk of Greater Richmond Convention Center, Black History Museum and Allianz Amphitheater at Riverfront. Altria Theater and Virginia Capital Trail: Richmond Trailhead are also within 2 mi (3 km). Richmond Main Street Station is 17 minutes by foot.

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Hilton Richmond Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 582 out of 1005 reviews
Rating 8 - Good. 210 out of 1005 reviews
Rating 6 - Okay. 93 out of 1005 reviews
Rating 4 - Poor. 63 out of 1005 reviews
Rating 2 - Terrible. 57 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Room are excellent, clean, great location
Stayed 2 nights in Jun 2025

10/10

Everything was beautiful and clean
Stayed 1 night in Jun 2025

10/10

Great downtown location. Parking right across street
Stayed 1 night in Jun 2025

10/10

The property is clean, the room was a good size. We stayed for an event at the convention and the walking distance is short. The property is a good place to stay if you’re looking for lodging close to the convention center and other area’s downtown near the convention center.
Stayed 1 night in Jun 2025

8/10

Comfortable. Clean. Convenient. Friendly staff. Nice.
Stayed 1 night in Jun 2025

8/10

The property had a good pool, hot tub, and gym. Most of the doors stuck and had to be forcefully opened. To the room, the bathroom, and the pool.
Stayed 1 night in Jun 2025

4/10

The room was nothing like described when booking. We stayed in an overpriced closet.
Stayed 2 nights in May 2025

6/10

Expensive parking & breakfast
Stayed 1 night in Apr 2025

2/10

Hotel was overbooked and oversold, had a very difficult experience as I was told that if I were to cancel I would still be charged for one night, despite my literally inability to check into the hotel
Stayed 2 nights in Jun 2025

6/10

Good location with many restaurants within walking distance. Hot tub a plus. Over priced in general.
Stayed 2 nights in Apr 2025

10/10

Had an amazing stay, and the hotel was clean.

6/10

Front desk staff was not willing to accommodate any of our requests (early check in, high floor, open-not courtyard view) given we booked via Expedia and not directly with Hilton. Rooms are ok, spacious, headboard if the bed was scratched and worn, bathroom was modern and nice. The rest of the common areas seem older, not modern. Breakfast was ok, however the spread lacked in versatility of offerings offered by similar hotels. Not sure if Hilton will be our choice of hotel for future travels.
Stayed 1 night in Jun 2025

8/10

The property was overall very clean, friendly and helpful staff. Our room was very clean and the bathroom itself was clean but the ceiling had gnats or fruit flies stuck to it and no exhaust van so there was a small bit of discolored condensation on the ceiling every time we showered. Otherwise, very clean room and hotel. Quiet rooms, lots of dining close by, walkable distance.
Stayed 1 night in May 2025

10/10

Very accommodating staff and nice property.
Stayed 1 night in Feb 2025

10/10

Everything was good.
Stayed 1 night in Mar 2025

10/10

Great stay!
Stayed 1 night in Dec 2024

6/10

I went to Richmond for the world premiere of an opera at a theater just a block away from the hotel. Check-in was fine and my room was clean and comfortable. However, it lacked basic amenities: a glass in the bathroom, pen and a pad on the desk, etc. So - bare bones. I stayed for two nights and my room was not serviced on the second day.
Stayed 2 nights in May 2025

6/10

Good downtown location. Valet service and front desk staff was great. Lovely outdoor seating. Room was big; a little tired. Fridge didn't work; they replaced it with another fridge next to the dresser in the room. Pool area was old, dirty. Super slippery floor tiles; hair, gunk on floor. Pool surfaces dirty. Don't order room service. 3 servings came combined, tossed in 2 plastic bags in plastic containers, and there was no place in the room to eat it.
Stayed 1 night in May 2025

10/10

Centrally located and the rooms were large and clean.
Stayed 1 night in Jan 2025

8/10

In the area was good with just enough activity, not being super quiet or super loud. I had to switch my room once because of the condition of the table and couch. The couch in the new room was still stained. All of the furniture in the rooms which I saw needed to be shampooed.
Stayed 5 nights in Apr 2025

10/10

Great stay!! Staff and property were amazing!!
Stayed 3 nights in Dec 2024

10/10

Close to convention center
Stayed 2 nights in Feb 2025

2/10

We waited in a line to check in for 30 minutes. A man cut in front of us and said he tried to enter his room but it was already occupied. We were afraid that would happen to us because the staff looked very stressed and scrambled.
Stayed 1 night in Apr 2025

6/10

Overall the stay was nice, the restaurant was good, VERY pricy. $16 for 3 small/medium pancakes. The front staff were nice, no complaints there. We did reserve an accessible with a tub due to a physical disability, and unfortunately were given a shower and noticed too late as we were there for an event. The room was MOSTLY clean. You can tell it had been wiped down fast but not thoroughly cleaned. Went to order room service to find that the phone did not have a power cord!! (Honestly we found this hilarious)
Stayed 2 nights in May 2025

10/10

This hotel was perfect for celebrating a dear friend’s birthday. Having the option to dine at the hotel and the wonderful staff who made her birthday even more special made for a great night.
Stayed 1 night in Jan 2025