2/10 Terrible
Nigel
28 Nov 2024
Disliked: Staff & service
Do not book this hotel as they have now charged me twice for a room booked and paid for to Expedia.
When you get the confirmation you need to complete sign in details which, like other hotels, require you to enter credit card details for any incidental charges.
This lot then proceded to charge me the cost of the room again and have now reported that error. During the initial discussions about the mistaken charge they said they never get any payment from Expedia and refused to refund me the money. Expedia even spoke to them and got the same response so Expedia processed a refund to me.
Shocking admin that has spoiled any otherwise great break and I'll never stay here again or even visit the bar.
Nigel
Stayed 1 night in Oct 2024