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Hammock Hotel Rochester Niagara Falls

2.0 star property
Pet-friendly hotel connected to a shopping centre in Rochester with free parking

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February 2025

Photo gallery for Hammock Hotel Rochester Niagara Falls

Lobby
Premium bedding, pillow-top beds, in-room safe, desk
Interior
Interior
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

3.0 out of 10

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Pet-friendly
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 2 Queen Beds

Floor plan

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Jetted Tub

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Premium Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Separate bathtub and shower, eco-friendly toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Sofa bed - double
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Map
1501 Ridge Rd W, Rochester, NY, 14615

What's nearby

  • Mall at Greece Ridge - 3 min drive
  • Kodak Center for Performing Arts - 3 min drive
  • Strong - 9 min drive
  • Rochester Museum and Science Center - 10 min drive
  • University of Rochester - 11 min drive

Getting around

  • Rochester Station - 12 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 10 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Greece Ridge Food Court - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬12 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Red Robin - ‬3 min drive

About this property

Hammock Hotel Rochester Niagara Falls

Hotel near Kodak Center for Performing Arts
Located close to Strong and ARTWalk, Hammock Hotel Rochester Niagara Falls provides a shopping centre on-site, a garden and dry cleaning/laundry services. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a 24-hour business centre.
Other perks at this hotel include:
  • Free self-parking
  • Bike hire, motorhome/coach/lorry parking and an electric car charging station
  • Express check-out, a lift and coffee/tea in reception
Room features
All 81 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and separate baths/showers
  • 32-inch LCD TVs with premium channels
  • Mini fridges, microwaves and coffee/tea makers

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Shopping centre

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 8 December and 1 July.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Hotel Rochester West
Comfort Inn West Rochester
Comfort Inn Rochester
Comfort Inn West Hotel Rochester
Rochester Comfort Inn
Comfort Inn Rochester Greece Hotel
Comfort Inn Greece Hotel
Comfort Inn Rochester Greece
Comfort Inn Greece
Comfort Inn Rochester Greece
Hammock Hotel Rochester Niagara Falls Hotel
Hammock Hotel Rochester Niagara Falls Rochester
Hammock Hotel Rochester Niagara Falls Hotel Rochester

Frequently asked questions

Is Hammock Hotel Rochester Niagara Falls pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Hammock Hotel Rochester Niagara Falls?

Self-parking is free at this property.

What time is check-in at Hammock Hotel Rochester Niagara Falls?

Check-in start time: 4:00 PM; check-in end time: midnight. Early check-in is available for a fee of USD 40 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hammock Hotel Rochester Niagara Falls?

Checkout is at 11 AM. Late checkout is available for USD 40 (subject to availability).

Where is Hammock Hotel Rochester Niagara Falls located?

Located in the heart of Rochester, this hotel is 2 mi (3.2 km) from Kodak Center for Performing Arts, and within 6 mi (10 km) of Lake Ontario and Strong. ARTWalk and Rochester Museum and Science Center are also within 9 mi (15 km).

Hammock Hotel Rochester Niagara Falls Reviews

Reviews

3.0
Rating 10 - Excellent. 3 out of 87 reviews" "
Rating 8 - Good. 3 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 67 out of 87 reviews" "

2.8/10

Cleanliness

4.4/10

Staff & service

2.6/10

Amenities

2.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Erin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Booked for the free breakfast, they had no breakfast. Got put in the wrong room and had to wait to be put in the right room.
Stayed 3 nights in Nov 2021

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looked dirty, the room was dirty, the sheets had stains, the room had roaches, the wall and lamp shade had holes and what looked like poop. There were flies in the hallway and inside the room. It was a horrible experience
Stayed 1 night in Oct 2021

2/10 Terrible

Dartanieyne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Roaches everywhere
Stayed 2 nights in Oct 2021

2/10 Terrible

christine

Stayed 3 nights in Oct 2021

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally there was roaches, and dirty bedding. Literally doesn’t even have a jetted tub in the room. Literally left early and didn’t stay the night because it was disgusting and didn’t want to sleep there. Wasted my money
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The bed and room had a strong Urine smell!
My sheets were dirty and the bed had a really strong smell of urine. The front desk insisted they were clean but I could see bodily fluid stains. THIS WAS A VERY DISGUSTING EXPERIECE. Shame on Hotels.com for being associated with such a disgusting property.
Stayed 1 night in Oct 2021

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I liked. The property, the hotel & room was very dirty. When I walked in there was no one at the front desk. They were outside talking. While checking in the front desk person was one her cell phone. The whole time. I asked for a second room key and was told I could only have one as they did not have enough and needed for other guests. When I got to my room the toilet was running, there was used soap and wrapper on the counter, the fire alarm was off the wall sitting behind the TV with no batteries in it. To stop the toilet I had to take the lid off and push the plunger down and there was a large piece of porcelain missing from the tank. The coffee maker in the room was missing the part that holds the filter. The carpet was extremely dirty. At 9:00 just after taking s shower my door opened without a knock or a warning and it was the maid. No breakfast was available even though it said that it was included. The coffee was basically empty and the ¼ cup that was able to get was ice cold which shows it had not been addressed. Very bad experience all around from check in till the time I checked out. Will never stay there again and will make sure to tell others not to stay there…..
Stayed 1 night in Oct 2021

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything of the hotel, because fire alarm it was disconnected, roaches in the bathtub, the rug so dirty in the room and the hallway, lobby etc.and Finnally I got bite bug.
Stayed 1 night in Oct 2021

2/10 Terrible

Lutz

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down. Wallpaper coming off the wall. FILTHY. No towels. NEVER AGAIN.
Stayed 1 night in Oct 2021

2/10 Terrible

DAWN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in the wrong room, not what I booked and paid for! Staff unwilling to help! Very poor customer service!
Stayed 1 night in Oct 2021

4/10 Poor

Renee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. I can forgive a bit of wear and being outdated...but this was pretty bad. I doubt the room had been thoroughly vacuumed in months, and I doubt it or the halls had been even casually vacuumed in weeks. There was nastyness on the walls (boogers..throw-up?). I ended up going and buying my own cleaning supplies and wiping down EVERYTHING. The same spilled food and sugar sat untouched in the lobby area the whole weekend. In addition to cleanliness problems, it looked like out room had experienced pretty bad water damaged at some point, and the drain in the tub didn't work. honestly, the best I can really saw is there were no bugs and the towels and sheets seemed to have been washed. I also didn't feel very safe. Some of that is my fault for asking for an accessible room that put us on the ground floor, but one night I know for sure I heard a drug deal right outside our window, and there seemed to be a nightly party going on in the parking lot outside our window, complete with domestic disputes, alcohol, and some bad trips.
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ive ever been to
Easily the worst hotel ive ever stayed at. It was filthy. The lock on the door was broken, 3 of the light bulbs in the room were dead, the smoke detector was ripped off the wall and laying next to the tv which the remote had no batteries. 2 of the pillows didnt even have pillow cases and were stained. There were no towels. Everything smelled terrible, the walls were stained and there were fruit flies all over the place.
Broken door latch
Smoke detector ripped off the wall
Stayed 1 night in Oct 2021

6/10 Okay

Anne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hair dryer didn't work, only one waste basket, the black out curtains didn't close, the inside lock was broken, the fire alarm wasn't up, and the water things for a fire were taped over, some bugs in the bathroom at night when light was turned on. The staff we encountered were friendly and answered questions.
Stayed 2 nights in Oct 2021

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out of this property immediately after seeing it and did not stay here
Stayed 4 nights in Oct 2021

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad state
This hotel needs a lot of attention. Curtains were extremely dirty and even had blood on the sheers in more than a few spots. They also were hanging in a couple area’s. Office chair was totally ripped with all front padding showing and dirty which meant it had been that way for awhile. half of light bulbs were burned out over both bathrooms and bar area. Sadly, I could go on and on. Somebody else was complaining about their room at the counter when I was there. This was supposed to be a suite for $196.00.
Stayed 1 night in Oct 2021

2/10 Terrible

Brittani

Stayed 1 night in Oct 2021

2/10 Terrible

Rafael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad unclean hotel
Not a clean hotel, terrible staff.
Stayed 2 nights in Sep 2021

2/10 Terrible

Carlos

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
too dirty
Stayed 1 night in Sep 2021

4/10 Poor

Laurie

Travelled with pets
Disliked: Amenities, property conditions & facilities
In need of serious updates.. staff socializes ALOT.. did not feel safe & shady stuff going on in back parking lot.. no breakfast, cold coffee in lobby(even right after ‘fresh thermos’ was brought out..
Stayed 1 night in Sep 2021

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff where unfriendly. room was dirty and needed much repairs
Stayed 2 nights in Sep 2021

2/10 Terrible

Rahsheem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away from here
really dirty hotel. reeks of weed. they couldn’t bother to thorough vacuum and dust my room. non refundable otherwise I would’ve demanded a refund
Stayed 1 night in Aug 2021