Ruen Hotels

"Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one. "

"What a fabulous stay. Was welcomed and had a great room. Very clean and very comfortably bed. Dinner and breakfast was great and staff were very polite and attentive. We were even given a comp 6 hour late checkout which added to our comfortable stay. Will def return when back in the area. "

"This is the first and only hotel where upon arrival I was greeted with home-made bread and honey. It's a Bulgarian tradition but not practiced at large resorts. "

"Very nice complex. A lot of beautiful swiming pools. Nice landscaping. Not far away from Black Sea. Only our one bedroom apartment had 1 mirror in the bathroom. Light in the bathroom was very bad, not bright enough. Overall was good. Will recommend it to friends and family. "

"Enjoyed my stay. Was able to walk to beach, restaurants and even walked to Old Nesebar. Not so close to the beach strip, which was nice as it was quiet and felt safe even late at night."

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"

"Absolutely amazing. Had 4 days all inclusive and the food was so good, facilities were amazing and loved the spa- one of the best massages "

"Great location, amazing view, very good value for money! Felt like we're in a presidential suite! Beach is just outside the pool, clean and a lot of places. Very much recommend!!"

"Excellent hotel! Clean, great location, very large room. "