2/10 Terrible
Trina
11 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had bed bugs (especially in our beds), some nasty black stuff on the back of the door, a tub with black marks and dripping faucet, a dirty, smelly refrigerator, mold on the vents of the A/C and the guy at the desk had a bad attitude. To rectify the problem, we were offered to move to another room and receive a $10 credit or simply check out. This is a very small town with this hotel being the only one in town. They suggested the "motel" down the street. It was already nearly 10pm and my aunt is handicap. I suggested we get help moving to the new room. The woman (Bonita) from the desk did come and help. I went back to tell them other problems with the room the man at the desk was unapologetic and rude! I also mentioned 1/2 off the 1st night (of a 3 night stay for 2rooms, totalling nearly $500) would be better compensation. He said to me, we're done here ma'am and also said they rectified the problem with giving us a new room. My issue is bed bugs may have already got into our things before we moved. I feel itchy and creeped out! I am totally disappointed and will never stay here again!!
Trina
Stayed 3 nights in Feb 2025
