4/10 Poor
Roberta
4 Jan 2025
The room was not properly cleaned especially the carpet we found hairs and dirty .
Also the bathroom was not particularly cleaned . At the reception a girl that definitely didn’t go extra miles to welcome us said our room was upgraded without extra cost to actually discovered we were placed at the very top floor and without lift it was not ideal to carry our luggage
But the most disappointing part it was that my daughter left in the room very expensive make up the morning we left and when we realised straight away we got back to the hotel and there was no sign of our lost property. Waiting to hear from them for a compensation as this is really unacceptable
Roberta
Stayed 1 night in Jan 2025