4/10 Poor
Sally T.
17 Jul 2023
St. Georges - d'Elle
The booking on VRBO was straight forward & the accommodation appeared to be, from the pictures lovely.
Upon our arrival after a long day travelling we were looking forward to meeting our hosts. We had emailed them a day or so before our arrival to let them know approximately our arrival time 19.30hrs. We drove straight to the property from the ferry port & when we arrived the owners were not there. We knocked on the door of the owners property but they were no where to be seen. I checked my emails only to read one that had been sent by them at 4.00pm to say they wouldn't be there & would be back the following evening (Sunday). They also indicated that the key would be in the door of which there were 4 doors none of which had keys. After about 15 minutes we realised that the patio door was unlooked and a key was in fact in one of the internal doors which couldn't be seen from the outside. We found our way around the property only to find the property wasn't finished i.e. there were bits missing on the skirtings, unpainted door frames, exposed wires on light switches, damaged chair, items left in the fridge & generally was not the high standard it led us to believe.
Unfortunately it didn't end there...we never saw the owners even though they were at home from the Sunday evening. We returned home and were then accused of taking the key with us. A strongly worded email from us to say we had not & had a photo to prove it & they never even replied. Not a great experience!