2/10 Terrible
Isanna
Travelled with family
24 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disaster from the start to the end. I wrote to the hotel a month ahead to reserve a parking spot and explained that we are senior and unhealthy people and parking on premises is very important. They answered with detailed description of how to reach the hotel and get the parking key. So I was sure, that it's arranged. But when we came, we were said - no parking spot for you, look wherever you want. The receptionist demanding that we should take car away ASAP. We found parking at the hospital far away from the hotel. The receptionist offered small discount in leu of parking, but she didn't understand that for us it was not a monetary issue. If they answer to my email that there is a parking problem, we would cancel and reserve another hotel. Absolutely unacceptable. No breakfast. Tiny room on the top floor without elevator, under the roof, very low roof shaped ceiling. Windows are just skylights, you can't open them. Climate control didn't work - was extremely hot. USB ports didn't work. Ordered two beds - got only one. All of this -for old fragile couple. Expedia should stop dealing with this place
Isanna
Stayed 2 nights in Oct 2024