2/10 Terrible
Dr. Obinna
5 Dec 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I checked in and had a beautiful room that I paid for. The two female receptionists that checked me in were super nice and helpful. I had to leave the hotel in the middle of my first night because the person in the room next to me was snoring too loudly that I couldn’t sleep. I went downstairs to the male receptionist working that night and complained that the walls were too thin and I couldn’t sleep because of the snoring next door. And asked if I could get a different room just for that night, and he declined. Unfortunately, he told me I have to deal with it until the next morning. I informed him that without sleep, I could not function. And he told me he could not help me. So I left after midnight and drove to my second hotel room in Amalfi. Thank goodness I had that option. Horrible customer service from that male employee.
Dr. Obinna
Stayed 2 nights in Dec 2024