Samnaun Holidays

The property and the room itself are brand new and in a great location. However, our stay was let down by several reasons. You can only check in once you have paid an additional deposit which we were not told about prior and the had to contact the property to ask for it back after our stay and they ‘hadn’t realised’ there was a deposit to be returned. We were given a room ahead of check in. We were there on time only for our room number to be changed shortly after check in. There was no way to control the temperature of the room and it was uncomfortably warm, so lost sleep. You can’t open the windows as many of the rooms face a noisy street. Finally, the room is well equipped with cups plates, a microwave etc. but there’s nowhere other than the bathroom to wash dishes. So we opted not to use as want sure how the guests before us had cleaned. The communication is pretty poor. You have to self check-out but the app didn’t allow us to do so, so we had to write to confirm we had left. They replied acknowledging they needed to adjust the check out procedure. So all in all. An average stay. Hopefully these are teething problems which will get sorted. But currently we wouldn’t recommend or stay at the property again.

Place was amazing and very friendly/ nice people.

Rooms were good size and location from central station can't be beat

Everything is amazing. However, the shower and tub are just behind glass with no privacy from others in the room. It makes it awkward for family members staying in the same room.

We love our stay at this hotel. Excellent customer service.