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Hotel Villa Mercedes

4.0 star property
Colonial hotel with 2 restaurants and free local area shuttle

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Villa Mercedes

Exterior
Exterior
Suite
Front of property
Lobby sitting area
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
The price is €47
includes taxes & fees
29 Nov - 30 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Executive With View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With View

  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Amber Museum of Chiapas - 19 min walk - 1.6 km
  • Santo Domingo Handicraft Market - 3 min drive - 2.5 km
  • Plaza 31 de Marzo - 3 min drive - 1.8 km
  • Mesoamerican Museum of Jade - 3 min drive - 1.9 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.1 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes

Upscale hotel near Plaza 31 de Marzo
Located close to Amber Museum of Chiapas and Mesoamerican Museum of Jade, Hotel Villa Mercedes provides a terrace, shopping on-site and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self-parking and extended parking
  • English breakfast (surcharge), a free local area shuttle and express check-out
  • Express check-in, tour/ticket information and coffee/tea in reception
Room features
All 83 rooms include comforts such as dressing gowns, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Area shuttle
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Villa Mercedes?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes on 29 Nov 2024 start from €46.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Villa Mercedes?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes?

Checkout is at noon.

Where is Hotel Villa Mercedes located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

Hotel Villa Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 238 reviews" "
Rating 8 - Good. 70 out of 238 reviews" "
Rating 6 - Okay. 19 out of 238 reviews" "
Rating 4 - Poor. 6 out of 238 reviews" "
Rating 2 - Terrible. 8 out of 238 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Xx
Stayed 1 night in Aug 2024

8/10 Good

James, Bartlesville

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Holly, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Holly, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Juan Manuel

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
Stayed 4 nights in Dec 2020

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Stayed 1 night in May 2017

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good stay. Just a little bit noisy. No microwave in the room.

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
A little bit noisy and pricey.

8/10 Good

Jose Tapia, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy shower and internet never worked
Hotel restaurant needs improvement