Fairmont El San Juan Hotel

5.0 star property
On beach with 4 outdoor pools, near Isla Verde Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillow-top beds, in-room safe
Sports facility
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
Villa, 1 King Bed, Balcony, Ocean View
7 bars/lounges, lobby lounge, wine bar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
The price is €630
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 35 of 35 rooms

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Separate bedroom
  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
Pillow-top bed
  • 128 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed - double
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed - double
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed - double
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed - double
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
6063 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Isla Verde Beach - 1 min walk
  • Carolina Beach - 9 min walk
  • Museo de Arte de Puerto Rico - 6 min drive
  • Plaza las Americas - 9 min drive
  • Puerto Rico Convention Center - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 8 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Eco-certified resort near Museo de Arte de Puerto Rico
Located close to The Mall of San Juan, Fairmont El San Juan Hotel provides a casino, a nightclub and a swim-up bar. With a white sand beach, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure and a body wrap at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Caribbean cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include volleyball. In addition to a poolside bar and concerts and live shows, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 4 outdoor pools with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and 2 outdoor tennis courts
  • Valet parking (surcharge), a beach club on-site and express check-out
  • Beach towels, 3 meeting rooms and a billiards/pool table
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 388 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch HDTVs with premium channels
  • Mini fridges, daily housekeeping and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Lift
  • Low-height electrical sockets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 per cent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 41.74 for adults and from USD 20.33 for children
  • Secured self-parking fee: USD 27.85 per day (in/out privileges)
  • Valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on 23 Dec 2024 start from €520.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont El San Juan Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Fairmont El San Juan Hotel?

Self-parking is available for USD 27.85 per day. Valet parking is available for USD 33.45 per day.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont El San Juan Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont El San Juan Hotel located?

Located in Isla Verde, this beachfront resort is in the city centre and within 6 mi (10 km) of The Mall of San Juan, Museo de Arte de Puerto Rico and Plaza las Americas. Puerto Rico Convention Center and Castillo San Felipe del Morro are also within 9 mi (15 km).

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 966 out of 1709 reviews" "
Rating 8 - Good. 322 out of 1709 reviews" "
Rating 6 - Okay. 204 out of 1709 reviews" "
Rating 4 - Poor. 102 out of 1709 reviews" "
Rating 2 - Terrible. 115 out of 1709 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 3 nights in Nov 2024

2/10 Terrible

Abhinav

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are old and have issues with air-conditioning, there were chipped furnitures and dirty linens, balcony lights don't work, their lobby leaks water when it rains (which is every other day during the season). Room service to the villa is terrible and irresponsible, you'll get half of the things you requested and that too after a long wait, and the rest half will arrive next day after multiple calls(this was during a weekday when property was half empty). Dining options are limited and expensive, PR has amazing food outside of this hotel so please don't limit yourself to their restaurants. Beach in front of this property is great and maintained but the grounds & pools stink, we even saw a snake around the pool in the evening. Considering the experience of all other luxury resorts I have been to within the country I think Fairmont at best qualifies as a 3.5 star catagory.
Stayed 4 nights in Dec 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Dec 2024

2/10 Terrible

TERRY

Stayed 7 nights in Dec 2024

8/10 Good

John

Stayed 1 night in Nov 2024

6/10 Okay

Cierra S

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel as a whole was beautiful inside & out! However there were definitely some cons . We stayed in the ocean view villas , the room its self was very nice , with a beautiful balcony view. however our room had very very poor ventilation everything in our room was & felt very damp and sticky including our bed (Sheets/blankets) which was so uncomfortably gross to sleep in . Our toilet had backed up and it took staff hours to come to look at it we called 3 separate times and all they kept saying was “We will send someone up to look at it” & no one came . During the night our Tv stopped working , we called the front desk and they sent someone up & he was rude and said he was coming back to look at it in which he never did . Also the phones in the room don’t work we had to use our personal phones to call the hotel. There was multiple times that there was used dirty plates , cups and silverware that were still filled with old food/liquid from the guest that were staying next door from us that the housekeepers kept setting outside of our door and it was never disposed off. Staff was “Ok” out of the entire stay I’d say our drivers were the nicest out of all the people we came in contact with aside from one of the house keepers who actually took the innovative to call the manger regarding our toilet issue.
Stayed 4 nights in Dec 2024

6/10 Okay

Azam

Travelled with partner
Disliked: Cleanliness, amenities
No balcony Smells old
Stayed 6 nights in Dec 2024

8/10 Good

BORYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel, but old and some renovations needed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Especially the staff. Extremely helpful and accommodating
Stayed 6 nights in Dec 2024

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls were really thin. You could hear everything in the mornings. Other than that, the room was great the lobby was fun they had a party every night and the casino was fantastic.
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Liked: Amenities
Great time!
Stayed 4 nights in Dec 2024

2/10 Terrible

MELODI

Stayed 1 night in Nov 2024

2/10 Terrible

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos L Merino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 5 star experience from start to finish. Staff and accommodations were top notch.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andre

Stayed 4 nights in Nov 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort. Felt like vacation and home in one.
Stayed 3 nights in Oct 2024

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff very professional….
Stayed 4 nights in Dec 2024

10/10 Excellent

Mitchell

Stayed 5 nights in Nov 2024

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing , everything about it is just wonderful , the entire staff are so nice and so friendly , the place is HUGE , from casino to ball room to restaurants , little shops , a little club , 4 different swimming pools etc , soo many things to do in the resort alone . Every night we were there they had something going on in the main lobby. Highly recommend this gorgeous resort , you will not regret it!
Stayed 3 nights in Nov 2024

10/10 Excellent

Gregg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great bar but expensive for drinks
Stayed 5 nights in Dec 2024

10/10 Excellent

paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place I would recommend it.
Stayed 1 night in Dec 2024

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Afshan

Stayed 3 nights in Dec 2024

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. They were very accommodating when I asked for a specific floor. There were good places to eat but pricey. There is an area with little shops and Starbucks on the property. The beach access was the best part. You were able to have a chair and umbrella. Just felt a little off with servers on beach. They did not offer me any menus like other guest that were on the beach. The current is rough but the water is warm and clear. No seaweed which was great. The room was a great size and clean. There were three different pools on the property which was great too. I would definitely recommend this hotel.
Stayed 3 nights in Nov 2024