San Marcello Pistoiese Holidays

Hotel is basic. Definitely nowhere near the level of a UK 4*! Toilet seat broken. Mattress like sleeping on a plank of wood. Had room right above the kitchen so for 2 hours every night all you can hear is banging and first thing every morning. The only plus was the lovely lady in reception who was very nice.

Love this place first time in como hotel !

First off, Cortona is BEAUTIFUL AND AMAZING! Such an amazing old walled city to walk, photograph and enjoy! Second, this property is one of the most beautiful and ancient places I’ve ever stayed! The halls and rooms were stunning. Old stone and iron everywhere. We stayed in the top room with the terrace. Oh man, I just can’t tell you how beautiful and fun this stay was. We sat on the terrace and watched the meteor shower while I did night photography! This property is stunning. The parking down the hill was free! Just pull into the parking lot, park, then call the desk to get you a taxi up to the hotel! Unless you’re fit and can climb a hill with suitcases get a quick 2 minute taxi up there! Trust me, it’s a walled city and the walk up and down is a thing! It’s only 150 yards or so but damn, it’s an ancient cobble stone hill! Get the ride! Bring comfy shoes because you’re gonna walk the whole town!

I was not given any instructions at check in. I was told check out is at 10am. Front desk was not friendly. When I was booking the rooms I made a mistake tried to contact the hotel and never responded, upon arrival told me I had to pay extra. Not happy with the outcome.

Really enjoyed our 3 night stay at this hotel. Staff were excellent and hotel was gorgeous, if we visit Florence again we will definitely stay at this hotel again.