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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Relax under pool umbrellas or catch up on your favorite shows at our lobby TV. With a 24-hour front desk and smoke-free premises, this hotel has everything you need.

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Lobby
Lobby
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor | Bathroom

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is €82
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk
  • Santa Cruz Wharf - 3 min drive
  • Santa Cruz Beach Boardwalk - 4 min drive
  • Mystery Spot - 7 min drive
  • Main Beach - 10 min drive

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with pool umbrellas
  • Free self-parking
  • Self-service breakfast (surcharge), express check-out and a 24-hour front desk
  • A TV in reception, a vending machine and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 50 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves and free infant beds

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:30 AM for a fee

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination

We should mention

This property does not have any lifts
The seasonal pool will be open from March to October
Pool access available from 9 AM to 10 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 10 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 20 Feb 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 26 Feb 2025 start from €81.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Checkout is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Town Clock are also within 10 minutes.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 195 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 233 out of 1001 reviews
Rating 4 - Poor. 171 out of 1001 reviews
Rating 2 - Terrible. 153 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Noise issue that was handled swiftly by management
Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Blow dryer didn't work, but staff was kind enough to make things work.
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Very clean and very welcome service.
Stayed 1 night in Oct 2024

10/10 Excellent

James

Warm, Comfortable Stay for UC Santa Cruz Drop-off
I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

George

Comfortable stay
Perfect for the night.
Stayed 1 night in Jun 2024

10/10 Excellent

Chad

Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Great service
Stayed 3 nights in Jul 2024

8/10 Good

Ryan

I would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Svetlana

Very nice, clean and the staff are very nice.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Hotel with potential
Shailesh (sorry not sure about spelling) , gentleman at front desk and at breakfast too was great- friendly, helpful and welcoming . The room was fine except for some irregularities eg. The curtains were not all hanging properly , parts were off the rods which made the room look sloppy and unattended to, the white (soap scum) residue on handrail in shower, gaping hole in sink where stopper would be … - basically details that could pull the room together to complement the great service provided by Shailesh
Stayed 1 night in Oct 2024

8/10 Good

Leigh Anne

Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024

8/10 Good

Geneffa

Great location close to downtown and major roadways while still being quiet and safe.
Stayed 2 nights in May 2023

10/10 Excellent

Juan

Staff was very nice and helpful
Stayed 2 nights in Nov 2023

6/10 Okay

Yarelin

Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024

8/10 Good

Yoshikazu

The guy at the front desk when I checked in was not professional. He treated me as if I was one of his friends or something. Was he an exchanged student st the school in Santa Cruz? If not the cooperate needs to educate the franchise owner.
Stayed 1 night in Oct 2024

10/10 Excellent

Hilda

This is our second time staying there. Laura is awesome and goes above and beyond to make you happy!
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Its was under staffed.
Stayed 1 night in Jun 2024

6/10 Okay

Erika

Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Stayed 2 nights in May 2024

10/10 Excellent

Marcus

It was very cozy.
Stayed 2 nights in Aug 2022

6/10 Okay

Ramon

Place was nice only thing I had an issue with was some outlets not working. The mini fridge and microwave were disconnected and nowhere to connect them. Other than that it was nice specially the breakfast they offer was really good!
Stayed 1 night in Jul 2024

10/10 Excellent

Galin

Good
Stayed 1 night in May 2024

8/10 Good

Reina

Laura at front desk was welcoming & helpful giving local directions
Stayed 3 nights in Sep 2022

2/10 Terrible

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what I expected
Rarely anyone to ask for assistance at the front desk. Felt like I was staying at a motel. Not what I expected.
Stayed 1 night in Jun 2024

10/10 Excellent

Veronica

On-site Manager was really great and attentive to all needs she made my birthday weekend very special will definitely be returning she’s Gem😍
Stayed 2 nights in Jul 2023

4/10 Poor

Salvador

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Neighbor was awake all night making a noise place. It was dirty. I tried to get my received in the morning. It was nobody to give me the receipt.
Stayed 2 nights in Aug 2024