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Renaissance Sanya Haitang Bay Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Sanya Haitang Bay Resort

Exterior
3 outdoor pools, pool loungers
3 bars/lounges, poolside bar
3 bars/lounges, poolside bar
Villa, 1 Double Bed, Garden View

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Air conditioning
  • Parking included
  • Gym
The price is €100
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Double Bed, Garden View

Villa, 1 Double Bed, Garden View | Property amenity

Villa, 1 Double Bed, Garden View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
  • 300 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Family Room, 1 King Bed, Balcony, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Poolside

Room, 1 King Bed, View, Poolside

Room, 1 King Bed, View, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Balcony, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Ocean View

Grand Room, 1 King Bed, Ocean View

Grand Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Balcony, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Room, 1 Double Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
2 bedrooms
  • 69 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View

Grand Suite, 1 Bedroom, Ocean View | Beach

Grand Suite, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Separate bedroom
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

4 restaurants, breakfast, lunch, dinner served; Chinese cuisine

InterContinental Sanya Haitang Bay Resort, an IHG Hotel

Pool
Spa
Parking included
Free WiFi
9.0 out of 10, Wonderful, (36)
The price is €183
includes taxes & fees
4 Jan - 5 Jan 2025
InterContinental Sanya Haitang Bay Resort, an IHG Hotel
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About the area

Map
1 Yezhou Road, Haitang Bay, Sanya, Hainan, 572013

What's nearby

  • China Duty Free Sanya Duty Free Shop - 4 min drive - 2.6 km
  • Haitang Bay - 6 min drive - 6.0 km
  • Wuzihzhou Island Beach - 10 min drive - 6.0 km
  • Shenquangu Hot Spring Park - 15 min drive - 10.6 km
  • Yalong Bay - 24 min drive - 22.5 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 43 min drive

Restaurants

  • ‪Fruitdrinks - ‬3 min drive
  • ‪海天一色餐厅和酒吧 - ‬4 min drive
  • ‪朱家酒店 - ‬6 min drive
  • ‪民生威斯汀度假酒店 - ‬3 min drive
  • ‪揽月海鲜餐厅 - ‬2 min walk

About this property

Renaissance Sanya Haitang Bay Resort

Luxury family-friendly resort located in Haitang District
You can look forward to free water park access, a poolside bar and a corner/local shop at Renaissance Sanya Haitang Bay Resort. With amenities such as a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and an outdoor tennis court
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
Room features
All 508 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep-soaking baths
  • Balconies or patios, wardrobes/cupboards and full-sized fridge/freezers

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM at scheduled times
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CNY 168 for adults and CNY 88 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Red Star Cafe
  • Star Anise Restaurant
  • Star Fish Market

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Foosball table
  • Free water park
  • Games
  • Gym
  • Outdoor tennis court
  • Playground
  • Sauna
  • Table tennis
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (15,393 square foot of space)

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 480.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 168 for adults and from CNY 88 for children
  • Airport shuttle fee: CNY 350 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: CNY 480.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from March to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Renaissance Resort Sanya
Renaissance Sanya
Renaissance Sanya Resort
Sanya Renaissance
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort Spa
Renaissance Sanya Resort Spa
Renaissance Sanya Haitang Bay
Renaissance Sanya Haitang Bay Resort Sanya
Renaissance Sanya Haitang Bay Resort Resort
Renaissance Sanya Haitang Bay Resort Resort Sanya

Frequently asked questions

Does Renaissance Sanya Haitang Bay Resort have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Renaissance Sanya Haitang Bay Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Renaissance Sanya Haitang Bay Resort on 23 Dec 2024 start from €99.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance Sanya Haitang Bay Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Sanya Haitang Bay Resort?

Self-parking is free at this property.

What time is check-in at Renaissance Sanya Haitang Bay Resort?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Renaissance Sanya Haitang Bay Resort?

Checkout is at noon.

Does Renaissance Sanya Haitang Bay Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-6:00 PM at scheduled times. A fee of CNY 350 per vehicle applies.

Where is Renaissance Sanya Haitang Bay Resort located?

Nestled on the beach, this Haitang District resort is within 3 mi (5 km) of China Duty Free Sanya Duty Free Shop, Wuzihzhou Island Beach and Haitang Bay. Shenlonggu Hot Spring Park and Shenquangu Hot Spring Park are also within 9 miles (15 km).

Renaissance Sanya Haitang Bay Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 69 out of 185 reviews" "
Rating 8 - Good. 79 out of 185 reviews" "
Rating 6 - Okay. 23 out of 185 reviews" "
Rating 4 - Poor. 6 out of 185 reviews" "
Rating 2 - Terrible. 8 out of 185 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Stayed 1 night in Jan 2022

6/10 Okay

Iain

Liked: Cleanliness
Disappointing
Hotel is dated and needs a refurbishment. The addition of a heat pool would allow for winter swimming like at other hotels in Sanya. Restaurants were limited in selection and tired. Location seemed away from the any other decent off-site dining so overall not a great location if you are looking for a winter retreat.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The beds were comfortable and the facilities were clean. The pool area was fantastic. Several different swimming areas with many different activities. Food and drink service at the pool and room service took 30-40 minutes. On our first day, lunch took over an hour to receive our food. We had to remind them of our drink order and that was received about 40 minutes after it was first ordered. Swimming is not allowed in the ocean. Overall, the staff was helpful and friendly but I was disappointed in the service times. Although, this is very typical of China.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a resort away from the hustle and bustle and this was it! Great service, great food, everyone was super friendly. The rooms were a little musty would be my only complaint. A big shoutout to our restaurant server, Devin! He took such great care of our dining and beverage needs from start to finish! I would defintely go back. Note that you cannot swim in the ocean here because of the currents but it’s a beautiful private beach to walk along and stick your toes in.
Stayed 6 nights in Jun 2021

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a awesome! Breathtaking ocean view, unbeatable beach, nice and quite. Will definitely come back again!
Stayed 1 night in Mar 2021

10/10 Excellent

ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable experience.
The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.
Stayed 1 night in Jan 2021

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased and perfect for couples
We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
A Great location and very good value for the price.
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them. The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!
Stayed 3 nights in Apr 2019

8/10 Good

nh, Shanghai

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very accomodating and provided great service. The pools were really nice and the views of the ocean were beautiful. The lobby was also beautiful. I went to the spa and received an amazing massage. However, the food was too overpriced and not that tasteful. Also, the beach was inaccessible due to algae. The room was also dissappointing. It was dirty. There were ants, a dirty floor, mildew in the bathroom and dirty sheets. Every day I woke up with bites on my arms and legs. Something was biting me in the bed. After requesting another room, the biting stopped. The second room was better cleaned with no ants and cleaner sheets. Overall, the resort is beautiful from the outside but needs an upgrade in the inside. The staff is wonderful and I thank them for all of their help.
Stayed 4 nights in Mar 2019

2/10 Terrible

Sherry

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel worth of the spending
Nice hotel, but the loctio is far requires car
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel i've been stayed. Nice place to relax.
Stayed 1 night in Oct 2018

10/10 Excellent

vicky, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and with great spa
Enjoy so much especially at the Spa, nice staffs and overall hotel are with good services.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Room comfort
Not bad but not great
At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: it's ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall it's ok. But I would t come back as those little detractions add up
Stayed 1 night in Jun 2018

6/10 Okay

Teck

Disliked: Cleanliness, staff & service
The hotels are not being maintained sufficiently. Staff speaks little english.Wifi in the room is almost useless.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in Haitang Bay
Beautiful grounds, very nice resort . Family friendly , Beautiful ocean view . Only negative :Lacks long hours coffee-shop facility. Reasonably priced.
Stayed 3 nights in Mar 2018

8/10 Good

Daniel, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but inconvenient
Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.
Stayed 2 nights in Feb 2018

2/10 Terrible

Lena

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst hotel I ever stayed in
Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.
Stayed 4 nights in Oct 2017

2/10 Terrible

Gordon, Beijing, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No customer service
I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.
Stayed 4 nights in May 2017

10/10 Excellent

Lew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach. Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am. This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....

2/10 Terrible

James

Liked: Property conditions & facilities
Disliked: Room comfort
beautiful building, everything else is terrible
The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We won't be coming back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.