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Reviews of Comfort Hotel Ibirapuera

3 out of 5
Comfort Hotel Ibirapuera
Avenida Sabia 825 - Moema, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 795 reviews" "
Rating 8 - Good. 328 out of 795 reviews" "
Rating 6 - Okay. 100 out of 795 reviews" "
Rating 4 - Poor. 29 out of 795 reviews" "
Rating 2 - Terrible. 17 out of 795 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maria Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed needs a new mattress. And the office chair was broken. The mattress is worn out on both sides and only good still in the very middle. Not the hotel is very nice and well located.
Stayed 2 nights in Dec 2024
Response from Pedro Henrique Mendes - Recption Supervisor on 18 Dec 2024
Dear Mrs Gabriela, We would like to thank you for choosing our hotel for your stay. We have received your evaluation and comments, firstly we apologize, as our desire is to always offer excellent accommodation, we have forwarded the comments to those responsible and we are taking steps to improve. We look forward to a new opportunity and would like to take direct care of your stay, ensuring excellence from beginning to end.

10/10 Excellent

Kourosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the crew member were great. The only problem was a few of them speaking English
Stayed 4 nights in Nov 2024
Response from Pedro Henrique Mendes - Recption Supervisor on 18 Dec 2024
Dear Kourosh,]Thank you for choosing our hotel and for your willingness to review us. We are happy to know that you had a pleasant stay. We appreciate your comments, as they are essential for improving our services.

10/10 Excellent

LIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Greatstaff
Stayed 2 nights in Oct 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Ola sra Liz, Obrigado por escolher nosso hotel e pela sua disponibilidade em nos avaliar. Ficamos felizes em saber que teve uma estada agradável. Agradecemos seus comentários, pois eles são fundamentais para melhoria de nossos serviços

10/10 Excellent

Carlos, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spot in an great area of town
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 4 Jun 2024
Agradecemos a sua avaliação. Ficamos muito felizes que você tenha gostado de sua hospedagem. Nosso objetivo é oferecer a melhor experiência a todos os hóspedes. Sua mensagem é muito importante para nós!

10/10 Excellent

Arthur

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 23 May 2024
Obrigado por escolher nosso hotel e pela sua disponibilidade em nos avaliar. Ficamos felizes em saber que teve uma estada agradável. Agradecemos seus comentários, pois eles são fundamentais para melhoria de nossos serviços

6/10 Okay

Andy, Surrey

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 11 Mar 2024
Boa tardeGostaríamos de agradecer por escolher nosso hotel para sua hospedagem. Recebemos sua avaliação e comentários, primeiramente pedimos desculpas, pois nosso desejo é sempre oferecer uma excelente hospedagem, repassamos os comentários para os responsáveis e estamos tomando providências para melhoria. Esperamos uma nova oportunidade e gostaríamos de cuidar diretamente de sua estada garantindo excelência do começo ao fim.

10/10 Excellent

gregory, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

gregory, Bartlett

Staff extremely helpful and friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Allison, Tampa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Delicious breakfast with good variety of options Neighborhood safe for walking to lunch and dinner within a couple of blocks Many restaurants nearby
Stayed 7 nights in Aug 2022
Response from Marcella Camargo on 27 Sept 2022
Thanks for the feedback, we're glad.Atenciosamente,Marcella Camargo.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo-benefício
Hotel muito bem localizado, pessoal receptivo e atento!
Stayed 1 night in Jan 2022

10/10 Excellent

henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worth a stay.
Very good location. Excellent price.
Stayed 3 nights in Feb 2021

8/10 Good

Mariana

Liked: Staff & service, room comfort
Ótimo quarto, estrutura poderia melhorar
O hotel é ótimo e bastante confortável, com cama grande e lençóis confortáveis. A varanda do quarto tem uma ótima vista para a cidade. A equipe é simpática e prestativa em todas as áreas. No entanto, a piscina estava muito suja (água turva) e não há cadeiras/espreguiçadeiras o suficiente para os hóspedes que frequentam a piscina. O café da manhã é ok, com enos opções do que hotéis da mesma qualidade.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic, clean room. Well air-conditioned. Pleasant staff. Across the street from a subway station. Terrible breakfast.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room had a musty smell of mold. Not a good value for the price paid and there are better properties nearby for the same price that are cleaner.
Stayed 1 night in Oct 2019
Response from Renata Carnézi General Manager on 12 Oct 2019
Dear Traveler, Thanks for your review!! Best Regards, Renata Carnézi General Manager Comfort Ibirapuera

10/10 Excellent

Fernando, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so polite, service is great!! Excellent location
Stayed 1 night in Oct 2019
Response from Renata Carnézi Gerente Geral on 8 Oct 2019
Olá Fernando, Muito obrigada por sua avaliação. Foi um prazer recebê-lo. Abraços, Renata Carnézi Gerente Geral Comfort Ibirapuera

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and its location is awesome. I would stay at this property again when in town.
Stayed 5 nights in Jan 2019
Response from Renata Carnézi General Manager on 1 May 2019
Dear , Thanks for your review!! Best Regards, Renata Carnézi General Manager Comfort Ibirapuera

8/10 Good

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel. Everything you can think is nearby, with also a subway station across the street. I’ll definitely stay here again.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
friendly staff, comfortable room, great location
Stayed 1 night in Aug 2018
Response from Renata Carnézi General Manager on 14 Oct 2018
Dear Guest, Thanks for your review!! Best Regards, Renata Carnézi General Manager Comfort Ibirapuera

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK, except breakfast
Breakfast could be improved significantly.
Stayed 3 nights in Jan 2018
Response from Renata Carnézi - General Manager on 18 Jun 2018
Dear Guest, Thank you for your opinion, it's very important for us. Best Regards, Renata Carnézi General Manager Comfort Ibirapuera

8/10 Good

Ken, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Economic & Close to Amenities
We stayed three nights at this mid-level hotel. The room was very comfortable, clean and nice! City view, within walking distance of good restaurants, shops and Ibirapuera Park. We would stay here again!
Stayed 3 nights in Sep 2017

8/10 Good

Traveler, Bogota, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
Excellent location, safe and pretty neighborhood, shops, parks, restaurants, public transportation.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
The location is ok. The service was fine. Room for 2 was a little small.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
At first they gave me a room that smelled but made it by giving me another room. Very professional staff and very helpful.
Response from General Manager on 16 Aug 2016
Thank you for sharing your experience, was a honor have you as a guest. Regards, Renata Carnezi General Manager

10/10 Excellent

Andres, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Very friendly and helpful staff
Response from General Manager on 16 Aug 2016
Thank you for sharing your experience, was a honor have you as a guest. Regards, Renata Carnézi Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Value
We have a wonderful experience at Comfort Ibirapuera. The room was nice the WiFi worked very well. The only thing I would like to have in the room was an iron and board. The breakfast was very good. My husband and I decided that Comfort Ibirapuera will be our first choice hotel when visiting Sao Paulo again in the future.
Response from General Manager on 16 Aug 2016
Thanks for sharing your experience, was a honor have you as a guest. We are very happy to know that you had a memorable stay. Greetings, Renata Carnezi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a pool
Great hotel with gorgeous view (from the 19th floor). Friendly staff!

8/10 Good

Paulo, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great neighbourhood!
Overall a good stay!

6/10 Okay

dust_off, Virginia, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My Hotel Review
The hotel was located such that I would could take a taxi to and from my work location. Taxies were easily arranged and were inexpensive. I certainly recommend traveling by taxi if you need t go any distance, e.g. over 3 km (2 miles). The hotel was clean, the breakfast buffet was adequate but nothing to look forward to, the air conditioning was difficult to control (very slow responding). The room provided adequate space for me (1 person) to work and sleep. The desk while not large, provided enough space to work and the free WIFI was acceptable however slow. A couple of real annoyances; the single telephone in the room was located at the bed stand and not on the desk (given a preference I would have chosen the desk); there was not iron or ironing board in the room as advertised; and they missed 2 of my 3 wake up calls (I was already up so I did not sleep through them) and mentioning this to the front desk changed nothing.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Language Problem
Since some receptionists could not communicate in English, I had difficulty consulting with them how to connect to the internet via wi-fi. The instruction provided by them for the internet was very poor and difficult to understand due to their English ability.

8/10 Good

Singh, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay and nice service
Very Good stay only issue was with internet. Overall experience is good. I would like to go back.

8/10 Good

Tati, Brazil

Liked: Cleanliness, staff & service, room comfort
Good location, nice room, friendly staff
Breakfast was quite good. Location is nice if you have business around the area and want to stay close to Congonhas Airport. Good restaurants and some shops in the neighbourhood, and it doesn't look dangerous to walk around (during the day of course). Staff is friendly and room was clean. The only problem I had was that lift was not working in the first day of my stay and had to climb up and down 13 levels...

8/10 Good

Gene, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of local construction
Not the hotel's problem - but nearby 24 hour construction is quite annoying. If you need some peace and quiet to work or relax - go somewhere else.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business hotel
Great hotel in a great part of town. Safe, great restaurants in the area as well as banks, drug stores, Etc. Hotel has been given a facelift recently so it is very decent. Not fancy, but clean and comfortable. Breakfast is ok but the restaurant for anything else is a waste of money. Take a walk to Speranza across the street and have some of the best Italian food in Sao Paulo, or anywhere else, for that matter.

4/10 Poor

Roger, NY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
well locate one of the best town in Sao Paulo
Restaurant no good becairful when make your oder if possible go eat other place

8/10 Good

Karol, Radom, Poland

Liked: Cleanliness, staff & service, room comfort
Good Hotel
Good Hotel :)

6/10 Okay

Anderson, Porto Alegre, Brazil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More like an expensive Bed and Breakfast
Cons: Personnel is kind but services are minimal. Even the restaurant would not open for lunch everyday as announced. We arrived 9pm and hat to wait 40 minutes for our room to be cleaned and prepared. This was annoying. Pros: Nice (but cold) pool on the roof besides the functional gym room. Hotel is 10 floors, from 11th to 20th (it is an office's building up to 10th floor). Rooms are quite ok and bed is great. Balcony offers a view to the city; noisy avenue Ibirpuera does not bother as the windows isolate well. Moema neighborhood is a relatively high profile residential area with good options of restaurants and bars. Near Congonhas airport and Ibirapuera park. Easy to reach the central areas of Paulista and downtown by bus or taxi, both in front of the hotel.

6/10 Okay

Ivone, No. Virginia

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location
The Comfort Hotel Ibirapuera is very well situated. The neighborhood has lots of good restaurants, a big shopping center and easy access to downtown and Congonhas airport. The staff was very friendly and helpful, but unfortunately the maintenance of the hotel itself has been neglected. The elevator situation needs improvement. You wait a very long time just to get to your room or down to the lobby. The breakfast area is extremelly small and cumbersome. The breakfast itself was good.

10/10 Excellent

Lourdes L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Olá sra Lourdes, Obrigado por escolher nosso hotel e pela sua disponibilidade em nos avaliar. Ficamos felizes em saber que teve uma estada agradável. Agradecemos seus comentários, pois eles são fundamentais para melhoria de nossos serviços

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Olá sr. Rafael, Gostaríamos de agradecer por escolher nosso hotel para sua hospedagem. Recebemos sua avaliação e comentários, primeiramente pedimos desculpas, pois nosso desejo é sempre oferecer uma excelente hospedagem, repassamos os comentários para os responsáveis e estamos tomando providências para melhoria. Esperamos uma nova oportunidade e gostaríamos de cuidar diretamente de sua estada garantindo excelência do começo ao fim.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Foi boa
Stayed 2 nights in Sep 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Olá sr. Lucas, Gostaríamos de agradecer por escolher nosso hotel para sua hospedagem. Recebemos sua avaliação e comentários, primeiramente pedimos desculpas, pois nosso desejo é sempre oferecer uma excelente hospedagem, repassamos os comentários para os responsáveis e estamos tomando providências para melhoria. Esperamos uma nova oportunidade e gostaríamos de cuidar diretamente de sua estada garantindo excelência do começo ao fim.

8/10 Good

GILTON

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Olá sr Gilton, Gostaríamos de agradecer por escolher nosso hotel para sua hospedagem. Recebemos sua avaliação e comentários, primeiramente pedimos desculpas, pois nosso desejo é sempre oferecer uma excelente hospedagem, repassamos os comentários para os responsáveis e estamos tomando providências para melhoria. Esperamos uma nova oportunidade e gostaríamos de cuidar diretamente de sua estada garantindo excelência do começo ao fim.

10/10 Excellent

CASSIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024
Response from Pedro Henrique Mendes - Supervisor de Recepção on 25 Nov 2024
Olá sra Cassia, Obrigado por escolher nosso hotel e pela sua disponibilidade em nos avaliar. Ficamos felizes em saber que teve uma estada agradável. Agradecemos seus comentários, pois eles são fundamentais para melhoria de nossos serviços

10/10 Excellent

Vinicius

Stayed 1 night in Sep 2024

10/10 Excellent

Kauê

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atende bem
Já me hospedei algumas vezes. O hotel atende bem, estrutura simples porém completa.
Stayed 1 night in Sep 2024

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom custo benefício, café da manhã simples mas gostoso, no quarto tudo funcionando, cama confortável. Funcionários educados e prestativos.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024