Ugh. I absolutely hate writing bad reviews especially when people are so friendly however, I feel like people should be aware. The manager was so sweet and kind and helpful so if there’s any upside to this, let it be that,
When we booked this, we knew we wouldn’t be at a 5 star all-inclusive resort. Based on the photos, we knew it would be a bit older and out dated, but we were very shocked upon arrival. You have to carry your luggage through sand just to get to the extremely steep/wide steps and that were not easy to get up. Once getting in the room, you realize it is a shared balcony with other guests… which is fine. Walking inside, there were two huge doors directly in front of a queen sized bed… Sittin in a 10x10 room. We had no where to put 1 let alone two suit cases…
Following, there were huge cracks in the floor, insect repellent (for the room) on the shelf, the floors were soaking wet and the A/C was not working. Not to mention, the lighting in there showed ever speck of dust and dirt all over the place. WiFi did not work, and coffee machine was dirty.
I feel horrible writing this, but we ended up having to book and spend an additional $1000 for our trip because we simply could not stay there.
Again, we knew we were getting old, but we didn’t know we were getting what we got.