Seren del Grappa Holidays

Great location, helpful and friendly staff.

The older gentleman who checked us in was very dismissive. Great breakfast and everything else was good.

3-4 mins walk to st Marco square. Awesome breakfast with various food options. Friendly staff are very acknowledged and efficient.

Mainly good location except entrances to the hotel were through a narrow lane which felt unsafe. The main area was only 100 yards or so, but anyone could be behind you. As a solo lady didn’t enjoy this lane and no mention on Expedia before I booked. Most staff were ok but some were unhelpful when asked where some places were. 1 receptionist didn’t want to mark my map and when pressed clearly marked a totally different area. So I walked 20 mins to be told I was in the wrong place. On arrival the room allocated stank of drains, I flushed the WC several times but it was dreadful. I went to reception and had to be forceful to change rooms. First receptionist simply shrugged and said they had no other too available which was a lie. Fortunately another receptionist took over and I was moved. They took pleasure later in saying the maid didn’t smell anything!

I have stayed at Mandarin Oriental hotels in Shanghai , Madrid, and Bangkok, and I have been lucky enough to stay at the Savoy in London. I’m headed to the George the V Four Seasons in Paris to join my wife. Several months ago I stayed at the Four Seasons Budapest. The Baglioni Luna hotel is an absolute jewel , and the price for the service and facilities cannot be beaten. The staff was magnificent as was the included breakfast. It is clearly one of my favorite hotels.