4/10 Poor
Susie
Travelled with family
30 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This has been our "go to" hotel when we come into town to visit family. This stay was our worst experience sadly. We were getting ready for bed, when we realized we were not the only ones staying in our room. The small, four-legged guy was not a paying guest. Granted, this hotel is right beside a river (not a river "view", just a river behind the hotel). I immediately called the front desk, and the poor, seet young lady was totally unprepared for this sort of situation. I had to tell her to get us a different room...now. She brought the new room keys to our door, but moving is not convenient for us, as it's just me and my son with multiple disabilities. He was very shaken by the whole experience. We have to travel with a lot of "necessities", so it took 2 trips with a cart to go down the hallway, all the way next to an exit door. I'm not sure we will be going back to this location. Although she apologized, besides getting another room for us there was no offer to "make it right". I inquired, but of course it was nighttime, no supervisor was available and no one ever got back with me. When I took my first shower in the "new room" the tub/shower would not drain and the sink would not drain. Gross.
Susie
Stayed 3 nights in Oct 2024