2/10 Terrible
smurak
Travelled with family
3 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a horror movie. We paid 2.500 euro for 1 night and we received a room in 18 degrees, and smelling sewage. They said it will be heated in 10 min, there was no change after an hour and we called technical service. Someone came, check the air conditioning again and one of the rooms was a bit heated. We went out for a dinner and got back to the room around 23hrs. The smell in our bedroom was worst, we opened the windows, kids were asleep so we had to stay in the room last night. I woke up around 03:30 in the morning with a horrible smell, I was about to vomit. We moved to the kids room, the room was freezing... So, we tried to sleep 4 people, in 2 single beds in a freezing room. I really pissed off and went down to the reception, they apologised etc. A cleaner and technician came, they sprayed some air freshener and gave us an electrical heater. You can imagine out frustration. We met with the front desk manager after the breakfast, he said they will do the best to compensate for previous night and make sure that we will have the rest of our stay perfect. We will see....
smurak
Stayed 1 night in Jan 2025