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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with full-service spa and health club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Montigo Resorts, Somerset

Front of property
Junior Suite | Living area
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Deluxe Double Room | Living area
Junior Suite

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Gym
  • Room service
The price is €179
includes taxes & fees
1 Jan - 2 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

Similar properties

Deluxe Suite

The Crossways

Breakfast included
Pet-friendly
Parking included
Free WiFi
8.8 out of 10, Excellent, (455)
The price is €123
includes taxes & fees
24 Dec - 25 Dec
The Crossways
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About the area

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk
  • Royal Bath and West Showground - 5 min drive
  • Wells Cathedral - 11 min drive
  • Wookey Hole Caves - 15 min drive
  • Glastonbury Tor - 16 min drive

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden and a bar. Indulge in a body treatment, a manicure/pedicure and a body scrub at Charlton House Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business centre, a steam room and a sauna. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and pet-grooming services
  • Free newspapers, massage treatment rooms and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Montigo Resorts, Somerset have thoughtful touches, such as 24-hour room service and dressing gowns, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Smart TVs with DVD players
  • Fridges, coffee/tea makers and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls and pet-grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is Montigo Resorts, Somerset pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Montigo Resorts, Somerset?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on 1 Jan 2025 start from €179.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Montigo Resorts, Somerset?

Self-parking is free at this property.

What time is check-in at Montigo Resorts, Somerset?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Montigo Resorts, Somerset?

Checkout is at 11 AM.

Does Montigo Resorts, Somerset provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Montigo Resorts, Somerset located?

Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Wells Cathedral and Wells & Mendip Museum are also within 6 miles (10 km).

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 297 reviews" "
Rating 8 - Good. 82 out of 297 reviews" "
Rating 6 - Okay. 32 out of 297 reviews" "
Rating 4 - Poor. 23 out of 297 reviews" "
Rating 2 - Terrible. 7 out of 297 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

8/10 Good

d

Stayed 2 nights in Jul 2024

6/10 Okay

Natasha

Stayed 1 night in Jul 2024

8/10 Good

Patricia

Stayed 6 nights in Jun 2024

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service great place to be x
Awesome we loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

NEIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Catfished
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem New Glastonbury
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Stayed 1 night in Mar 2024

6/10 Okay

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Aleksandra

Disliked: Property conditions & facilities
Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week stop
Great visit , restaurant menu needs frequent change.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023

6/10 Okay

Jon

Business traveller, Travelled with partner
Liked: Cleanliness
The room had no heating in there And the room was very dated
Stayed 1 night in Oct 2023