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"I didn't receive check-in information until i was leaving home for the airport, not helpful. The complex does not have a swimming pool, though hotels-com says it does. There is a small area to sit next to a large heated spa pool, but my fob never worked on the door to the area, despite numerous complaints. I was allocated an apartment on the ground floor with windows on one side only, looking over a walk way straight at another block or apartments. No direct sunlight, so the apartment was dingy...

"We enjoyed our stay here, it's a fantastic location!"

"It was a great stay in Palo Alto. Our family loved!"

"Nice place and right down street from Safeway and few restaurants. Would stay again."

"The house is in an amazing location. Close to shops and restaurants. It was the perfect place for us to stay with our 4 kids. Host was great and accommodating. "

"Very nice place. Great Communication!"

"Worst travel experience of the last 5 years for me. I will never stay here again. They double booked my the unit I had been assigned and by the time I had arrived, it was the late evening and I had to spend over 4 hours on the phone with two companies’ resepctive support lines, a total of some 7 support agents, after numerous escalations and the same circular conversation that did not resolve anything. Worst decision I made this trip. I will not make that decision ever again and will avoid at...

"This was exactly what we wanted for our 4 days in the area. Very accessible to all of the shopping that Santana Row/Valley Fair has to offer. The actual apartment was extremely tidy (almost too tidy for our 4 and 6 year olds). Spacious enough for the 4 of us with. The two beds! Very easy for us to grocery shop and have breakfast every morning. Enjoyed the washer/dryer as we very much needed to use! The host Anastasia was extremely thorough in providing access details upon arrival. She...

"Location, location, location. So easy to get to everywhere I needed to go without getting on a highway. The tenants in the building are uniformly friendly and helpful. The host, Jarrell, responds promptly and fixes any minor issues quickly. One con: There is no comfortable place to eat in the apartment! The kitchen island does not have room for one's knees. "

"This is a great place for a group of 3 or 4 people to stay. It’s clean, nicely furnished, and the owners are easy to communicate with."

"Great place, great location, wonderful accommodation and a memorable trip. "