Simplon Holidays

Was in town for a running event. The hotel employee Eugenia was instrumental in helping me prepare. She went out of her way, above and beyond, to ease my worry on multiple fronts. Wonderful stay, very accommodating

It had a kitchen and the laundry service is excellent. That you can leave your bags with them.

Great value for money spent Team is friendly and helpful Coming back soon Best, Serge

one Safe didn't work, curtains broken, no waste bin, very noisy above a bin alley with glass being emptied at night, and near to staff smoking area, broken cupboard handles, faulty phone that kept waking us up at night buzzing and lighting up. Issues reported each day and some never fixed, some only after 3 nights stay. don't accept rooms 201 or 202. half board food ok but service hit and miss with some of a group of 4 eating dessert whilst others being served a side dish at the end of the meal. location is good and still had a pleasant stay but overpriced for our experience.

We loved our time here. We came in summer, and the water park adjacent was pretty great, even though the wave pool was down for repairs on the day we went. We also walked 5 min to the escalators up to 1650 to eat. This was really nice not to use the car. All employees were great, but especially Ali for valet parking and Claire at reception helped us very much. My only small complaint is that I am very sensitive to scents and get headaches and the hotel makes liberal use of fragrances. I wish they toned it down a bit. But otherwise great. Breakfast was outstanding too.