6/10 Okay
Joyce, Crossville
Travelled with partner
26 Nov 2024
Disliked: Staff & service, amenities
While booking I was looking for an accessible room (we are elderly & have physical limitations), could not find one. Then when I went to book a king bed I accidentally picked a smoking room. When you check in here you have to do it thru a window in the wall, you cannot go inside. It was cold & the wind was blowing with nothing to block it. The lady that was checking me in was gone for a while when she checked the reservation & when she returned she told me I had a smoking room. I requested that she please change it & put us on the first floor. She told me that she could not do it unless I paid $10. I thought maybe they were going to be full, we were checking in at 4 PM so you could not tell at this time. I told her I was not going to pay extra to just give me the key & we would put up with a stinky room. Our room was on the 2nd floor & we travel with quite a bit of luggage due to our need of oxygen at night, etc., getting up was very difficult. When we came back to room that night there were 3 cars in front of the 2 story building! Should have been no problem to change the room. We will not use them again.