Spiere-Helkijn Holidays

We had an amazing time at Thon hotel. The room was modern and super clean. The front desk team was so professional and knowledgeable especially Cristina and Christa. The hotel is well located, just a few steps away from public transportation. I highly recommend this hotel.

Es la segunda vez que me hospedo en este hotel ambas veces con familia con niños. Está muy cerca de la estación de Bruselas Midi y a pasos de una estación del metro. Es muy conveniente para visitar los mercados navideños y para hacer excusiones de un día a otras ciudades de Bélgica. El único problema es que la zona de Bruselas Midi siempre parece insegura, como muchas otras grandes estaciones en Francia o Italia. Hay personas deambulando o personas durmiendo en la calle o la estación. Pero fuera de eso el hotel tiene excelentes habitaciones familiares y un buen desayuno. Y todo está ordenado u muy limpio.

The best part about this property was its outstanding staff members. They went above and beyond with what little staff they had off for the holidays and made sure we were taken care of. The 4 star ratings that have been given to this property, however, needs to be revisited and reconsidered. The room I was given with my husband had a broken refrigerator, broken bedside lamp, broken bathroom heater, and stained furniture and curtains. Breakfast was also very limited, we paid €15 per person but I had to boil my own eggs and the food tray was never refilled with scrambled eggs- that was disappointing. Overall, the Augustin is not what is advertised as a 4 stars hotel- proceed when booking with caution.

Our experience at the hotel was excellent. The front desk staff was very helpful—when we had trouble charging our EV in the car park, he came downstairs with us and manually fixed the issue. The room was clean, comfortable, and quiet, which made it easy to get two nights of good sleep.