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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with free parking, near Big E

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Exterior
Indoor pool
Studio Suite, 2 Double Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Parking included
  • Laundry
The current price is €89
includes taxes & fees
9 Apr - 10 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

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The price is €112
includes taxes & fees
16 Mar - 17 Mar
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About the area

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 15 min walk - 1.3 km
  • MassMutual Center - 5 min drive - 5.0 km
  • MGM Springfield - 5 min drive - 5.1 km
  • Eastern States Exposition - 5 min drive - 4.8 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.5 km

Getting around

  • Springfield Union Station - 10 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near Big E
A corner/local shop, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a 24-hour business centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A lift, a front desk safe and outdoor furniture
  • Barbecues, a TV in reception and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, fridges and dishwashers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 27 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 10 Mar 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 9 Apr 2025 start from €88.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 27 kg per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Candlewood Suites West Springfield by IHG?

Self-parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Checkout is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 15-minute walk of Q Pin 2's and Big E. Connecticut River and Riverdale Center are also within 1 mile (2 km).

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Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 660 reviews
Rating 8 - Good. 205 out of 660 reviews
Rating 6 - Okay. 78 out of 660 reviews
Rating 4 - Poor. 38 out of 660 reviews
Rating 2 - Terrible. 22 out of 660 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Betty

I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Stayed 1 night in Mar 2025

10/10 Excellent

Francia

Room was beautiful sleeped well,thank you
Stayed 2 nights in Mar 2025

8/10 Good

Michael

People at front desk were very nice
Stayed 1 night in Feb 2025

10/10 Excellent

carrie

Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
Stayed 2 nights in Feb 2025

8/10 Good

Shaun

IT WAS CLEAN AND STAFF WAS GREAT
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Stayed 2 nights in Jan 2025

10/10 Excellent

Luz

Great place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Magaly

Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Avidity family
My stay at Candlewood hotel was very comfortable and easy assisted to the places I want to visit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Room was very clean and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Madan

Great service
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Enjoyed our stay!
Stayed 1 night in Aug 2024

8/10 Good

Angelica

Decent price for what it is
Basic room floors were dirty, otherwise clean and the bed was super comfortable. I’d choose this hotel again for the price
Stayed 1 night in Nov 2024

10/10 Excellent

Anabel

Had to stay unexpectedly because of the weather. They are pet friendly and spacious. The woman at the front desk was friendly and helpful. Kitchenette is well appointed.
Stayed 1 night in Nov 2024

10/10 Excellent

russell

Great trip
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

the piol was awesome my kids had so much fun. all the staff was excellent and the beds were super comfortable and clean !
Stayed 1 night in Aug 2024

8/10 Good

Seana

Clean Pet friendly.
Stayed 1 night in Aug 2024

8/10 Good

Patrick

Good hotel. Value was worth it as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Hsiu

Great price, clean
Stayed 1 night in Aug 2024

10/10 Excellent

Alexandra

Great place to stay
Stayed 2 nights in Oct 2023

4/10 Poor

Michael

Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.
Stayed 1 night in Dec 2024

4/10 Poor

Ion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is pretty old even though it looks not bad from the outside. Very fishy. Wood not stay there again. Don’t recommend it
Stayed 1 night in Nov 2024

8/10 Good

June

It's great to be able to cook meals during a stay and have separate bedroom . Only thing I didn't like was there isn't an oven.
Stayed 2 nights in Sep 2024