St. Augustine Holidays

Perfect hotel, great service 🚩

Over priced food and parking..poor quality and quantity of food

The condo was clean and spacious and the pool area is beautiful. There are many activities for children and adults alike. The staff regularly checked in to see if you needed anything. We will definitely be back!

Great place to say a lot of amenities for the family. Just feel they need to update the townhouses otherwise it's a great place to stay

I would like to start with I am a fan of this property, but I had some issues this past trip. I was traveling with a 3 month old and made sure I noted I needed a crib. After arrival, they did not have one available. The hotel did provide one by the second night which was appreciated. A second issue was room location. I purchased a royal room which I believed was centrally located to the playground and pool as it states pool view in the description but I was far from the pool, the receptionist stated that the perk is a reserved parking space, which in the end was very nice to have. During my 7 night stay on at least 2 nights a vehicle was parked in my reserved space, when I spoke to the receptionist I was told that they aren’t really reserved and there was nothing they could do and I was welcome to park in somebody else’s reserved space. I believe they should ticket and tow vehicles parked in those reserved spaces. Also the location we were in you could hear everything outside the room due to the ac vents, which there is probably nothing they can do about that. Overall the property is a great place for kids and my daughter loves it there, the pool area is great and they offer plenty of things for kids to do on hotel days. The hotel breakfast is nice but it is repetitive, it would be nice to add in pancakes as it likely wouldn’t be too much of an additional cost. I will likely stay again in the future but I think they should work on the things mentioned in this review