8/10 Good
Brian
Travelled with partner
20 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt Sandals Grenada was a good experience. The staff were kind and the facilities relaxing. We enjoyed the Italian and Steakhouse restaurants. Rooms were comfortable and quiet.
The beach was small, but the water activities were were impressive. Pools were fun...either the central "party" pool or the pools that were more secluded. No problem finding a chair or a place to swim.
We enjoyed the open-air "Living Room" where nightly entertainment took place. The local teams put on an event each night that was themed around Caribbean life.
Our points of feedback it would be as follows: 1) We lost water and then hot water in our room following a large rain fall. The water was brown after the fix (supposedly to flush out dirt that had gotten in the line). We called in a ticket to have it fixed and never received any feedback from that ticket unless we called asking for a status. It was a pretty big hassle that resulted in us taking a cold shower before our scheduled dinner appointment. Felt it would have been nice to be acknowledged, have proper follow up and potentially a credit for our stay. 2). We were a captive audience to be "sold" while on site. This included our "next visit", jewelry and other miscellaneous items. We didn't enjoy being "upsold" while being on vacation.
Ultimately, people were great and we'd consider going back. We just had a few experiences that could have gone better.
Brian
Stayed 5 nights in Nov 2024