4/10 Poor
diana
Travelled with family
9 Nov 2024
Disliked: Cleanliness, amenities
The reception staff very polite and very good with providing the right information.
This is a basic hotel, 2- to maximum 3 stars maybe, the facilities are very basic, the room with 2 double beds were a good size but apart that the cleaning and the amenities are just far from 4 stars.
We find hair in the beds and the cleaning in the room is not done properly, the walls are full of dead mosquitos.
We did not have enough towels, dental kits or sleepers.
We did not have a makeup table, with a proper light.
Empty fridge
No blankets/ duvets/
No glasses/cups for all the guests, we constantly had to call reception for something and this was very uncomfortable for us.
The dining / breakfast aria was very dark and very busy no enough stuff to attend the needs of the guest; food was just basic; coffee machine stoped working.
The tables in the dining room were cleaned with chemicals spray and the stuff just sprayed this without even consider our food just centimetres away.
The dining area was very crowded and noise.
No drinks for dinner providedeven if we had half board booked, not even water for the table, this was not advice by the booking or by the reception.
The gym is too small and too crowded;
The internal pool full of kids, very noisy and the smell of bleach was so strong we could feel it on the lift, from outside the pool area;
-the lift was very small and constantly used by staff; the floor in the lift was constantly wet.
The aria outside the hotel is very very dirty
diana
Stayed 2 nights in Oct 2024
