2/10 Terrible
Scott and Deb M.
30 Oct 2024
Disliked: Cleanliness
Caveat Emptor with Property Managers
Damage from Hurricane Helene caused owners of rental #1 in St. Pete to quickly let us know they'd be unable to host and immediately, without question, refunded the full amount we had paid them.
We then arranged for this rental. Along comes Milton wreaking more havoc. Due to storm damage, the property manager advised that they would be unable to host. The BIG difference in this scenario is that they then refused to cooperate regarding a refund. When we inquired as to when we might expect our money back, they referred us to Vrbo and didn't answer follow-up emails.
Had to jump through hoops to get our $6K back, ultimately getting Vrbo directly involved. Finally got a full refund owing to the helpful representative from Vrbo who contacted the manager directly.
Shame on the manager of this property for trying to take advantage during a weather-related state of emergency.
Although we never actually stayed at this property, we would not recommend renting through these people for the reasons outlined above.
Star-rating requirements forced us to assign stars even though we never stayed at the property.
Scott and Deb M.
Stayed 15 nights in Oct 2024