Stara Kamienica Holidays

None great recommendations

We booked this hotel expecting a luxurious room and a relaxing wellness stay, but our experience was mixed. The room we were given had windows so high above our heads it felt like a prison cell—not terrible, but certainly not what we anticipated. I asked if we could switch rooms, but unfortunately, there were no alternatives without the same issue. The breakfast, however, was absolutely superb. It offered everything you could want, and the service was attentive. That said, there was one notable issue: when we were seated, a silverfish was crawling on the table. We didn’t sit down and called a waitress to address it. The silverfish was still alive and scurried away before the waitress could grab it with napkins. Rather than offering us a different table, she asked if she should simply change the tablecloth. While I agreed, it was an awkward situation as we stood there watching her clear the table, find the right-sized tablecloth, and reuse the same silverware, which the silverfish had crawled over. That made us a bit uncomfortable. A 5-star hotel should have a better protocol for handling such situations, like immediately relocating guests to a new table. On a brighter note, the breakfast itself was delicious—truly one of the best I’ve had! The spa experience was also a mix. While the amenities were clean and well-maintained, the water in the Jacuzzi was disappointingly not warm enough to relax in. We had to warm up in the sauna instead.

I may not have read the description properly and expected a traditional hotel, but the room suited our needs perfectly and the bed was comfortable. The location is not far from the old town and the staff was friendly. We did have to pay extra for parking though.

Hotel is well located close to main attractions. However it is not 5 star hotel, rooms are tired, with dirty carpets, walls and baseboards. I had also multiple hair in my bed. When reported it I was told it will be faster to get cleaner to change bedlinen then to arrange new room. The rooms are also not well desinged. My room was super spacious with separate sitting area with tv and bedroom space with no window and no tv. Bathroom shower is also not well design with corner bath and the shower curtain that is not protecting from getting the bathroom splashed with water during showering. The service is also not geat, it is impossible to reach reception by the phone and to order room service I had to find phone number for the hotel restaurant online. The restaurant staff did not know if there is separate room service menu and as there is none in the room I had to use online menu for the restaurant. The food was brought to the room without any coverage which is not hygienic and meant it was loosing heat as well. The hotel was also very strict about check in no ealier then 3 pm, even when booking a day before there was plenty rooms available, being just abour 1.5h ealier I was told to wait and go somewhere and come back no elalier then 3 pm as the room is not ready. Receptionst has suggested potentially having coffee in hotel resturant however after being told to go out I did not feel comortable staying in the hotel resturant. This did not felt like 5 star hotel hospitality