Steindorf am Ossiacher See Holidays

We were there just for the night on the way to Hallstatt. It met the purpose.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed

The parking space is perfect and the staff are very cooperative.

We thought the hotel was lovely, but I had two issues with the door/lock system: 1. The room door is difficult to unlock. It was unclear how we were supposed to use the key in conjunction with the button and we had a lot of difficulties to unlock the door. 2. As there is no lock or bolt inside the room, our toddler was able to easily open the door and wander out (which he almost did a few times). We were concerned about him leaving the room without us waking, which fortunately did not occur, but I would not recommend this for small children.

The property itself was fine. The staff, however, was very rude. This was the most unpleasant chec-in experience I've ever had anywhere. My 15yo son and I arrived around 10 pm (we traveled all day). The fellow at the check-in (his name was Dmitrijs I believe), was annoyed the moment I walked in. He said the the regular check in was between 4 and 6pm and that they repeatedly contacted contacted me that day about my whereabouts. I had no idea about the preferred check in time, and never received any calls/emails/sms from them. Still, he showed us to our room. I anticipated friends that evening so I had booked a large suite with 2 large beds (sleeping 4 as per the website) paying extra of course. In the room, I discovered only set of bedding for 2 people, so I asked the guy for two more pillows and a blanket as I was expecting guests. He said No, that's not allowed. I asked why as I booked large suite so that I could have two more people as guests. Then he went on saying how he didn't like my attitude, how I had their best room, how they're very smooth in Austria and I was not (I guess being extremely rude to a paying customer was smooth in his mind) and threatened to refund me the money and kick us out (that's after 10pm in a new town with my 15 yo son). So I didn't get the pillows. Next morning, I talked to a young lady at front desk who charged me 60 euros for an extra set of bedding. Hotel check-in should be simple and uneventful. Otherwise, suite was nice and clean.