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Arcadia Surabaya by Horison

3.5 star property
Hotel in Surabaya with 24-hour front desk and restaurant

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January 2025

Photo gallery for Arcadia Surabaya by Horison

Exterior
Lobby
Deluxe Double Room Single Use, 1 King Bed
Lobby lounge
Daily buffet breakfast (IDR 84700 per person)

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Parking included
  • Laundry
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Laptop-compatible safe
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room, 1 Queen Bed

In-room safe, desk, rollaway beds, free WiFi

Superior Double or Twin Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Laptop-compatible safe
  • 2 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room 1 King bed

In-room safe, desk, rollaway beds, free WiFi

Superior Room 1 King bed

  • Sleeps 2
  • 1 King Bed

Standard Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, rollaway beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Classic Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Modern Deluxe Double Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed

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About the area

Map
Jalan Rajawali No. 9-11, Surabaya, East Java, 60175

What's nearby

  • Red Bridge - 2 min walk - 0.2 km
  • Chinatown - 11 min walk - 0.9 km
  • Tunjungan Plaza - 3 min drive - 3.3 km
  • Grand City Surabaya - 5 min drive - 4.6 km
  • Surabaya Plaza Shopping Mall - 5 min drive - 4.7 km

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Kota Station - 14 min walk
  • Surabaya (SUB-Juanda) - 45 min drive

Restaurants

  • ‪Pangsit Mie Jagaraga - ‬8 min walk
  • ‪Nude Coffee - ‬5 min walk
  • ‪Laksana Jaya Rumah Makan - ‬3 min walk
  • ‪Yoshinoya Rajawali - ‬4 min walk
  • ‪Depot Sari - ‬4 min walk

About this property

Arcadia Surabaya by Horison

Hotel near Tunjungan Plaza
You can look forward to dry cleaning/laundry services, a business centre and a restaurant at Arcadia Surabaya by Horison. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a 24-hour front desk and a banquet hall
  • Luggage storage, free newspapers and smoke-free property
Room features
All 136 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers
  • LED TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 84,700 for adults and IDR 42,350 for children
  • A restaurant

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 171488.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 84700 for adults and from IDR 42350 for children
  • Rollaway bed fee: IDR 171488.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Arcadia Surabaya
Arcadia Surabaya Horison Hotel
Arcadia Horison Hotel
Arcadia Surabaya Horison
Arcadia Surabaya Hotel
Arcadia Surabaya by Horison Hotel

Frequently asked questions

Is Arcadia Surabaya by Horison pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arcadia Surabaya by Horison?

Self-parking is free at this property.

What time is check-in at Arcadia Surabaya by Horison?

Check-in begins at 2 PM.

What time is check-out at Arcadia Surabaya by Horison?

Checkout is at noon.

Where is Arcadia Surabaya by Horison located?

Situated in Surabaya, this hotel is within a 10-minute walk of Red Bridge, Gedung PTP XXII and Kong Co Kong Tik Cun Ong Temple. Pasar Pabean and Chinatown are also within 15 minutes. Surabaya Kota Station is 14 minutes by foot and Surabaya Pasar Turi Station is 25 minutes.

Arcadia Surabaya by Horison Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 20 out of 37 reviews" "
Rating 6 - Okay. 9 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Elma, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure.
Stayed 6 nights in Nov 2018

8/10 Good

shah, india

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
All staff members are friendly.
Hotel very close to public transport, room was clean. I do recommended to everyone
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Ratna Dewi

6/10 Okay

Charlene, Singapore

A short stay.
Value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Sanjeev, Goa, India

Liked: Staff & service, property conditions & facilities, room comfort
It was very comfortable and the staff very polite and helpful. The hotel is clean and very ideally located.

4/10 Poor

Taty, Sacramento, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one rude staff and fouls smell in the lobby
Overall a bad stay. The foul smell in the lobby and hallway just the beginning of my unsatisfaction. Most of the staff are ok but one rude staff ruins the ok reputations.

8/10 Good

elfe, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locations
Great place to stay at surabaya

6/10 Okay

Mustafa, Singapore

Value for money hotel.
I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available for free.

8/10 Good

Tallulah, Engaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

8/10 Good

Tallulah, Engaland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to sights an easy to get a taxi to places.
Comfortable stay, quiet and clean

6/10 Okay

Alba, Indonesia/singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you pay is what u get
Been here for 4 days. Location is good as its very near to JMP however during night time very quiet and can say like a ghost town. The buffet is highly not recommended as it is not nice at all and very limited choices. The room is just fine. Its a budget hotel so dont expect more. The salon at the lobby is also not that good as their service very slow and they dont even have the curler and the basic equipment whereby a salon must have.

4/10 Poor

Edlow, Surabaya Indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable service satisfactory would recommend to others for its value

8/10 Good

La Ventura, Vietnam

Liked: Cleanliness, staff & service
Good time in Surabaya
Convinient location, friendly staffs, clean room and comfort bed. Foods are ok but bar services is poor. Good moments with pionist for the song 'The moon represents my love to you"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stine, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great service
On a budget, this was the best hotel we stayed at during our 60 day trip in Indonesia. Very clean and quite spacious room. Nice bathroom. The personel was very helpful, and the service at the restaurant was good. We only stayed one night, and we did not venture around the neighbourhood, so cant say much about the location.

8/10 Good

Gordon Haye, Australia/Bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confenient location.
Clean good hotel. close to shopping centre. Food and beverage a bit overpriced for Indonesian standards.

8/10 Good

Frankster, Singapore

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Nice clean hotel but nothing to shout about....

8/10 Good

Verified traveller

8/10 Good

Osman Sulaiman, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
We have been staying more than once, never fails to deliver consistent excellent service and comfortable clean rooms. We will stay in the same hotel for our subsequent visits due to its strategic location for convenient shopping and access to many places.

8/10 Good

Kenneth T

Liked: Staff & service
Not Excellent but Above Average
My stay at Ibis Surabaya Rajawali was just average. However, I would return to the hotel if it was the same rate. The room and amenities were average. Nothing to shout about. However, it was just nice and sufficient for a short stay. However, I really liked the location of the hotel. It was near many points of interest (eg. House of Sampoerna, Chinatown etc.), Giant Hypermarket and a textile market. In addition, I thought that their staff members, especially their cafe waiters and waitresses, provided really good service. Their food at the cafe was excellent as well and I really enjoyed their Indonesian-style satay.