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Artotel Surabaya

4.0 star property
Hotel in Surabaya with full-service spa and free valet parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Artotel Surabaya

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Reception
Lobby
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for STUDIO 20

Premium bedding, in-room safe, desk, iron/ironing board

STUDIO 20

Highlights

Air conditioning
LCD TV
Premium bedding
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for STUDIO 25

Premium bedding, in-room safe, desk, iron/ironing board

STUDIO 25

Highlights

Air conditioning
LCD TV
Premium bedding
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for STUDIO 30

STUDIO 30

STUDIO 30

Highlights

Air conditioning
LCD TV
Premium bedding
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 3 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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The price is €52
includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, JI, 60264

What's nearby

  • Surabaya Zoo - 17 min walk - 1.4 km
  • Surabaya Town Square - 20 min walk - 1.7 km
  • Surabaya Plaza Shopping Mall - 4 min drive - 3.5 km
  • Tunjungan Plaza - 4 min drive - 3.4 km
  • Grand City Surabaya - 5 min drive - 4.6 km

Getting around

  • Margorejo Station - 3 min drive
  • Surabaya Pasar Turi Station - 12 min drive
  • Surabaya (SUB-Juanda) - 31 min drive

Restaurants

  • ‪Happy Suzy Rumah Makan - ‬6 min walk
  • ‪Bon Ami - ‬3 min walk
  • ‪Chao Phraya - ‬2 min walk
  • ‪Völks Coffee - ‬6 min walk
  • ‪RoCA - ‬1 min walk

About this property

Artotel Surabaya

Upscale boutique hotel near Tunjungan Plaza
Consider a stay at Artotel Surabaya and take advantage of an airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage at the on-site spa. The on-site restaurant, RoCA, offers breakfast, brunch, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.
You'll also enjoy perks such as:
  • Free valet parking
  • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Tour/ticket information, meeting rooms and a gift shop
Room features
All 101 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks such as free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers and hairdryers
  • 32-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • RoCA

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
10 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: IDR 310000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

ARTOTEL Hotel Surabaya
ARTOTEL Surabaya
Artotel Surabaya Java
ARTOTEL
Artotel Surabaya Hotel
Regantris Hotel Surabaya
Artotel Surabaya Surabaya
Artotel Surabaya Hotel Surabaya

Frequently asked questions

Is Artotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Artotel Surabaya?

Valet parking is free at this property.

What time is check-in at Artotel Surabaya?

Check-in begins at 2:00 PM.

What time is check-out at Artotel Surabaya?

Checkout is at noon.

Does Artotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 310000 per vehicle applies.

Where is Artotel Surabaya located?

Situated in Surabaya, this spa hotel is within a 10-minute walk of Korea Park, Lapangan Thor Stadium, and House of Sampoerna. Taman Bungkul and Surabaya Zoo are also within 1 mile (2 km). Ngagel Station is 30 minutes by foot.

Artotel Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 35 out of 84 reviews" "
Rating 6 - Okay. 13 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Good. Average
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and delicious breakfast
Stayed 7 nights in Dec 2019

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home. She suggested to print, let me sign & then scan for me. And everything was done in 10mins. I really appreciate her initiative and excellent attitude to helping her guests.
Artotel Surabaya
Artotel Surabaya room
Stayed 2 nights in Nov 2019

10/10 Excellent

Suwardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Stayed 1 night in Sep 2019

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good exp staying here
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia. The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body.... The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
Stayed 7 nights in Mar 2019

6/10 Okay

Chen Chung

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Peggy

Liked: Staff & service, property conditions & facilities, room comfort
It’s good for business only
Stayed 1 night in Jun 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Benny

Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Tunasa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Surabaya.
Quick check in, nice welcoming drink. Room was clean, amenities and toiletries were of nice quality. It wasn't really in city centre but close enough. Nice neighborhood, wish I got more time to see about the area.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

10/10 Excellent

rienjani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, the staff are friendly and helpful. Great experience!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and amazing hidden gem.
It was an amazing experience with Artotel. I was surprised that a 3.5 star hotel could do it impeccably great. It's an art theme hotel done in a tasteful way. The only thing the hotel needs to improve on is putting a bar fridge in the room.

8/10 Good

heru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dian, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, Best Food.
i really like my stay, check in staff were quick, staffs are proactive, nice bed, nice smelling room. clean linens, clean room... comfortable bed. awesome top notch breakfast. definitely worth the value.

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel, good value for your money!!
Service is great, friendly staff. Clean air conditioned room, great shower and comfortable bed. Live music at the lobby lounge with a decent wine selection. I would stay at this hotel again and recommend it to my friends and family.

10/10 Excellent

Dea, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and still on budget

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky fresh & super comfortable
Great hotel with nice blend of art and high end finish, lovely place to stay :)

10/10 Excellent

suwardy, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price good quality
very good and recommended hotel

10/10 Excellent

Natalus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort